Villa Del Rio Gardens
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in CA · No penalties on record
What this means for your family
While several families highlight the deep compassion of the nursing staff and the facility's strength in managing long-term care, recent reviews raise serious alarms regarding hygiene and administrative communication. If you choose this facility, we recommend conducting an unannounced visit to specifically inspect the cleanliness of the halls and verify the responsiveness of the staff during shift changes.
Google Reviews
Google Reviews
26 reviews on Google“Families should be aware of significant concerns regarding hygiene and staff responsiveness, with some reviewers reporting issues like unpleasant odors and delayed care. However, many long-term residents' families praise the compassionate nursing staff and the facility's ability to provide a sense of community and stability.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Strong sense of unity and respect among team members
- Reliable care for long-term residents
Concerns
- Poor hygiene and unpleasant odors in certain areas (mentioned by 2 reviewers)
- Staff unresponsiveness or lack of attentiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion and unity of your nursing team; how does that sense of teamwork translate to the daily care of residents?
- 2What specific protocols do you have in place to ensure the facility remains fresh, clean, and well-maintained for the residents?
- 3How do you ensure that staff members are able to respond quickly and attentively to a resident's call bell or immediate needs?
- 4Can you walk us through the process for managing medical emergencies or sudden changes in a resident's health during the night?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6How do you keep families updated on any changes in a resident's condition or daily well-being to ensure clear communication?
Personalized based on this facility's data
Key Review Excerpts
“My 97 year old grandma has been there for a couple years now and she is well cared for. Yes its not as nice as other facilities, but the staff there are very friendly and nice and they do take very good care of the residents especially during the pandemic.”
“The man hall smells like a pee hole , most of d cnas look like they only there to make a paycheck , not willing to help the patient, doing a half ass job all d time, sometimes they don't change the diapers for hours on the patients , and this is only this is only the beginning... shame , shame shame ..”
“Del Rio has had our brother for over [5] yrs, and he has received the best of care for a secured facility - he eats well, helps on the grounds, and looks out for other folks residing there - We appreciate the institute -”
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Villa del Rio Gardens shows a pattern of 46 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve fire safety systems, emergency preparedness, and resident care planning. While deficiencies span multiple areas including infection control, medication management, and resident rights, the facility has addressed each violation with documented correction dates, suggesting responsiveness to regulatory oversight.
Feb 10, 2022Routine18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Aug 14, 2019Routine13
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2018Routine15
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Ownership & Operations
Who Operates This Facility
Villa Del Rio Gardens
for profit
Chain Affiliation
Rollins-Nelson Healthcare Management
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 4 of 10
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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