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On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 27 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Families should be aware of significant concerns regarding hygiene and administrative delays in discharging residents. While some long-term residents receive compassionate care from specific nursing staff, recent reviews highlight issues with facility cleanliness and staff responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 27 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My 97 year old grandma has been there for a couple years now and she is well cared for. Yes its not as nice as other facilities, but the staff there are very friendly and nice and they do take very good care of the residents especially during the pandemic.”
“Wonderfully helpfull staff. Warm and enviting. Caring and compassionate. Great food. Completely professional management and nursing staff.”
“The man hall smells like a pee hole , most of d cnas look like they only there to make a paycheck , not willing to help the patient, doing a half ass job all d time, sometimes they don't change the diapers for hours on the patients , and this is only the beginning... shame , shame shame ..”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
13
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Villa Del Rio shows concerning patterns of repeated safety violations and frequent family complaints. The facility has struggled most with resident safety and accident prevention, infection control, and medication management across multiple surveys spanning three years. While all deficiencies show correction dates, the same safety and infection control issues keep recurring, suggesting persistent systemic problems. Families have filed numerous complaints resulting in 40 deficiencies, indicating ongoing quality concerns that warrant careful consideration before choosing this facility.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jun 28, 2025
$45,078
Fine
Sep 5, 2024
$12,048
Fine
Apr 4, 2024
$67,649
Payment Denial
Apr 4, 2024
27-day denial
Fine
Sep 28, 2023
$22,253
Villa Del Rio
for profit
Rollins-Nelson Healthcare Management
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 9 of 10 (Lowest rating)
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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