Villa Del Rio
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (34 vs median 13.0)
- High staff turnover (58%)
Bottom 25% in CA · Critically understaffed (RN) · Worst in ROLLINS-NELSON HEALTHCARE MANAGEMENT chain · $155,218 in fines · Special Focus Facility (CMS)
What this means for your family
While some families report high levels of compassion from specific nursing staff, recent reviews indicate serious concerns regarding facility cleanliness and hygiene. If you choose this facility, we recommend closely monitoring the cleanliness of the resident's room and inquiring about the protocols for medical discharge signatures.
Google Reviews
Google Reviews
26 reviews on Google“Families should be aware of significant concerns regarding hygiene and administrative delays in discharging residents. While some long-term residents receive compassionate care from specific nursing staff, recent reviews highlight issues with facility cleanliness and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Positive long-term resident experiences
- Strong team unity during crisis periods
Concerns
- Poor facility hygiene and odor (mentioned by 2 reviewers)
- Administrative delays in patient discharge
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the small, intimate size of 12 residents, how does the team ensure that each person receives personalized attention during meal times and daily care?
- 2I noticed the facility is very active in responding to feedback; what specific steps has the team taken recently to address and resolve recent state inspection findings?
- 3Could you walk me through the protocol for handling a medical emergency or a sudden change in health status during the overnight hours?
- 4What kind of daily activities or social outings do you organize to help the residents stay engaged with one another?
- 5How does the staff manage the balance of providing necessary clinical care while still maintaining a warm, home-like atmosphere for the residents?
- 6What is the process for communicating important updates or changes in a resident's condition to their family members?
Personalized based on this facility's data
Key Review Excerpts
“My 97 year old grandma has been there for a couple years now and she is well cared for. Yes its not as nice as other facilities, but the staff there are very friendly and nice and they do take very good care of the residents especially during the pandemic.”
“Wonderfully helpfull staff. Warm and enviting. Caring and compassionate. Great food. Completely professional management and nursing staff.”
“The man hall smells like a pee hole , most of d cnas look like they only there to make a paycheck , not willing to help the patient, doing a half ass job all d time, sometimes they don't change the diapers for hours on the patients , and this is only the beginning... shame , shame shame ..”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
13
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Villa Del Rio shows concerning patterns of repeated safety violations and frequent family complaints. The facility has struggled most with resident safety and accident prevention, infection control, and medication management across multiple surveys spanning three years. While all deficiencies show correction dates, the same safety and infection control issues keep recurring, suggesting persistent systemic problems. Families have filed numerous complaints resulting in 40 deficiencies, indicating ongoing quality concerns that warrant careful consideration before choosing this facility.
Feb 27, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Feb 11, 2026Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Nov 18, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 26, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 28, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 28, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 28, 2025
$45,078
Fine
Sep 5, 2024
$12,048
Fine
Apr 4, 2024
$67,649
Payment Denial
Apr 4, 2024
27-day denial
Fine
Sep 28, 2023
$22,253
Fine
Jun 23, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Villa Del Rio
for profit
Chain Affiliation
Rollins-Nelson Healthcare Management
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Maywood Skilled Nursing & Wellness Centre
3.4 miNursing Home · Maywood, CA
Pico Rivera Healthcare Center
3.4 miNursing Home · Pico Rivera, CA
Los Angeles Comm Hospital
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The Springs Post-Acute
4.8 miNursing Home · Norwalk, CA
Green Acres Healthcare Center
5.6 miNursing Home · Rosemead, CA
Meadow Creek Post-Acute
6.2 miNursing Home · Paramount, CA