Villa at Borgess Place
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (31 vs median 8.0)
- High staff turnover (68%)
- High RN turnover (71%)
Bottom 25% in MI · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in VILLA HEALTHCARE chain · $69,430 in fines
What this means for your family
The Villa at Borgess Place has a dedicated team of nurses and therapists who can provide excellent care, particularly for short-term rehab. However, families must be vigilant regarding communication and medication management; we strongly recommend establishing a clear, direct line of contact with a specific staff member and personally verifying that medication schedules are being followed.
Google Reviews
Google Reviews
52 reviews on Google“The Villa at Borgess Place presents a highly polarized experience for families, with praise for individual nursing staff and rehab outcomes contrasted by severe reports of administrative neglect and communication failures. While many reviewers highlight compassionate care from specific CNAs and successful physical therapy transitions, others report critical issues including medication errors, unresponsiveness to family inquiries, and poor discharge planning. Families should be aware that while the facility is often described as clean and modern, there are recurring concerns regarding staffing levels and the reliability of management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive individual nursing staff
- Effective physical therapy and rehab outcomes
- Clean and well-maintained facility environment
- Helpful admissions and business office personnel
Concerns
- Poor communication and unresponsiveness from administration and social work (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 4 reviewers)
- Inadequate discharge planning and lack of follow-up (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on improving administrative responsiveness, what is the best way for family members to stay in the loop regarding their loved one's care plan?
- 2Can you walk me through the specific protocols in place to ensure accuracy and timeliness when it comes to medication administration?
- 3With the facility currently working to address recent health inspection findings, what specific steps are being taken to improve overall oversight and compliance?
- 4Since many families appreciate your physical therapy team, how do you integrate those rehab goals into the resident's daily routine and social activities?
- 5What is your process for discharge planning, and how do you ensure families feel supported and prepared when a resident transitions to a new level of care?
- 6How does your nursing team balance the high-acuity needs of the 101 residents to ensure that everyone receives timely attention throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“Whenever I visited, Taylor was helping her to transfer, helping her to eat, braiding her hair, and just interacting with her. We are very appreciative of her exceptional care.”
“The social worker would ignore emails and phone calls and never return them. Family also had a negative experience. When the resident did discharge, the villas failed to provide an updated medication list at the time of discharge, leading to a delay in medication changes”
“My grandfather had a rehab stay at this facility for LTC. The staff was very kind and caring during his transition. I am very appreciative. Special thanks to Krystal in admissions who was always smiling and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Villa at Borgess Place has a concerning pattern with 79 deficiencies across 10 surveys, including 29 triggered by family complaints. The most recurring issues involve infection control, accident prevention and safety, and medication management. Problems persist across multiple years with recent complaints about abuse prevention and care quality. Families have filed reports about safety hazards, medication errors, and infection control failures, indicating ongoing care concerns that warrant careful consideration during visits.
Mar 26, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 10, 2025Complaint6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2025Routine21
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 9, 2025Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 25, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 13, 2025
$69,430
Payment Denial
Aug 13, 2025
23-day denial
Ownership & Operations
Who Operates This Facility
Villa at Borgess Place
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 18 of 18 (Worst)
Ownership & Management
Owners
Aaron Family Investment Trust
Owner · Organization
Ab Investment Trust U/a/d 01/03/23
Owner · Organization
Baumol, Yehoshua
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit villaatborgessplace.com
Medicare data downloads
Original nursing home datasets
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