Viera Healthcare and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 243 Google reviews
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What this means for your family
Viera Health and Rehabilitation Center is often praised for its cleanliness and active social calendar, making it a potentially comfortable environment for some. However, families must be vigilant; multiple reviewers reported serious issues with communication regarding medical transfers and slow response times to patient needs. We strongly recommend that you visit in person, speak with the nursing leadership, and establish a clear plan for how your loved one's specific care and communication needs will be met.
Google Reviews
Google Reviews
243 reviews analyzed“Viera Health and Rehabilitation Center receives a wide range of feedback, with many families praising the facility's cleanliness, welcoming atmosphere, and the professionalism of specific staff members like the concierge and nursing team. However, there are significant, recurring reports of neglect, poor communication regarding medical transfers, and inconsistent care, particularly concerning hygiene, medication management, and responsiveness to patient needs. Families considering this facility should be aware of these polarized experiences and conduct thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and helpful concierge staff
- Professional and attentive nursing care (in many cases)
- Effective physical and occupational therapy programs
Concerns
- Slow or non-existent response times to patient calls for help (mentioned by 5 reviewers)
- Poor communication regarding medical transfers and health status (mentioned by 4 reviewers)
- Inconsistent hygiene and lack of assistance with personal care/showering (mentioned by 4 reviewers)
- Poor quality or inappropriate food service (mentioned by 4 reviewers)
- Rude or unprofessional staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that timely assistance is so important, what is your current process for monitoring and responding to call lights to ensure residents aren't waiting too long for help?
- 3Could you walk me through how your nursing team keeps families updated when there is a change in a resident's health status or a medical transfer?
- 4I see that physical and occupational therapy are strong points here; how do you integrate those programs into the daily routine for residents who need extra support with personal care and hygiene?
- 5What steps are you taking to improve the dining experience and ensure that meal options are both nutritious and appropriate for individual dietary needs?
- 6How do you foster a supportive and professional environment for your staff to ensure that every resident receives kind and attentive care throughout their stay?
Personalized based on this facility's data
Key Review Excerpts
“My mother has stayed here twice now for physical rehabilitation and the facility is excellent! It's extremely clean and has an open, inviting atmosphere. The staff and nurses are all incredibly pleasant and helpful.”
“My uncle was a patient at Viera and whenever we had questions or concerns, Tracey would make sure they were answered or got us the help we needed.”
“My father was there for 4 days and on the 4th night, he was having some GI issues so this facility sent him to a hospital WITHOUT informing my family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 7 deficiencies, including serious concerns about abuse protection and resident care quality. The most recurring issues involve care planning and assessments, daily living assistance, and food safety standards. While all deficiencies show correction dates, the pattern of complaint-driven investigations suggests ongoing family concerns about care standards that warrant careful evaluation during visits.
Feb 12, 2026Routine7
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 12, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 15, 2024Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 6, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 30, 2022Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Aug 6, 2024
$34,948
Ownership & Operations
Who Operates This Facility
Viera Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Gold FL Trust II
46 facilities nationwide
Chain avg rating: 3.1/5 · Rank 15 of 46
Ownership & Management
Owners
Viera Nursing and Rehab Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
243 reviews from families & visitors
Official Website
Visit vierahrc.com
Medicare data downloads
Original nursing home datasets
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