Viera Del Mar Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 425 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High staff turnover (63%)
- High RN turnover (71%)
Bottom 25% in FL · Below recommended RN staffing · $133,088 in fines
What this means for your family
Viera Del Mar offers a modern facility and a highly regarded therapy team, which may benefit those seeking short-term rehabilitation. However, families should be aware of significant concerns regarding staffing levels and responsiveness. We strongly recommend visiting during off-hours and weekends to observe the level of care provided when the facility is less staffed.
Google Reviews
Google Reviews
425 reviews analyzed“Viera Del Mar Health and Rehabilitation Center receives polarized feedback, with many families praising the facility's cleanliness, modern design, and effective physical therapy department. However, significant concerns regarding chronic understaffing, slow response times to call buttons, and inconsistent hygiene care for residents are frequently cited by dissatisfied family members. While some visitors report compassionate care, others describe a lack of urgency and poor communication from nursing and administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Professional and attentive unit managers
- Secure and welcoming environment
Concerns
- Chronic understaffing leading to slow call button response times (mentioned by 12 reviewers)
- Poor hygiene care and infrequent changing of residents (mentioned by 7 reviewers)
- Inconsistent or poor quality of food service (mentioned by 6 reviewers)
- Lack of communication and responsiveness from administration (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how clean and modern the facility looks; how do you ensure this level of maintenance is consistent across all resident rooms and common areas?
- 2I noticed the management team is very active in responding to feedback; how does the administration typically communicate important updates or changes to families?
- 3With the therapy teams being such a highlight here, how do you coordinate with physical and occupational therapists to ensure a personalized recovery plan for a resident?
- 4What specific protocols are in place to ensure that call buttons are answered promptly and that hygiene care is handled on a regular schedule?
- 5Could you tell me more about the daily dining experience and how the menu is planned to ensure nutritious and high-quality meals for everyone?
- 6How does the nursing staff manage medication administration and what steps are taken to ensure accuracy and safety during every shift?
Personalized based on this facility's data
Key Review Excerpts
“The only good thing I have to say about VDM is that the therapy team is outstanding. These people really work as a team and provide care with utmost respect, kindness and friendliness.”
“The facility is clean and appears that rooms are well maintained. This was a first visit so can’t ascertain how patients are cared for at this time.”
“Facility is clean and people are friendly , however when I came to visit family the breakfast tray was placed on the counter 4 feet away and not on the roll away tray where he could reach it .. It took 25 minutes for someone to answer the call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, with 31 of 44 total deficiencies triggered by family reports spanning recent years. The most recurring problems involve care planning and resident assessments, accident prevention and safety supervision, and preventing abuse and neglect. While the facility has corrected each cited deficiency, the persistent pattern of complaint-driven violations across multiple care areas suggests ongoing quality concerns that families should carefully evaluate.
Jan 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 24, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 9, 2025Complaint3
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 16, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 2, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Aug 2, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Oct 16, 2024
$55,900
Fine
Aug 2, 2024
$37,538
Fine
Jul 18, 2023
$39,650
Ownership & Operations
Who Operates This Facility
Viera Del Mar Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
30 facilities nationwide
Chain avg rating: 2.5/5 · Rank 18 of 30
Ownership & Management
Owners
Viera Operating Holdings LLC
Owner · Organization
Viera Margate Mezz Borrower LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
425 reviews from families & visitors
Official Website
Visit vieradelmarrehab.com
Medicare data downloads
Original nursing home datasets
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