Victorian Manor
Limited public data on Victorian Manor. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 6 Google reviews
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What this means for your family
While some families have experienced wonderful, compassionate care for loved ones with dementia, there is a deeply concerning report of physical neglect and poor hygiene. If you choose this facility, you must implement frequent, unannounced visits to monitor your loved one's hygiene, nutrition, and physical safety.
Google Reviews
Google Reviews
6 reviews on Google“Families should exercise extreme caution due to serious allegations of neglect, including improper hygiene and physical injury. While some long-term residents' families praise the compassionate care and attentive staff, recent critical feedback highlights severe concerns regarding nutrition and staff consistency.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care for dementia patients
- Attentive administrative and caregiver staff
- Welcoming environment for post-hospital transitions
Concerns
- Inadequate hygiene and medical oversight
- Poor nutritional quality of meals
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate the staff is with dementia care; how do the caregivers specifically engage with residents who have memory challenges?
- 2Since we are looking for a smooth transition after a hospital stay, what is your process for welcoming new residents and helping them settle in?
- 3Could you tell us more about the daily dining experience, specifically regarding how much variety and nutritional balance is included in the meal plans?
- 4What specific protocols are in place to ensure the highest standards of cleanliness and hygiene are maintained in the resident rooms and common areas?
- 5How is medical oversight managed during the night shifts or during unexpected medical emergencies?
- 6What kind of daily activities or social outings are available to help residents stay active and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“We were not prepared and everyone made a huge effort to make sure she was comfortable and cared as she suffers from dementia. The showed amazing understanding and patience and I will always be grateful for the time she spent with them.”
“We are truly blessed by the super attentive staff, both administrative and caregivers alike! It is so apparent that they are there not because it's a job, but because they really care about the quality of life for our seniors.”
“There are a couple of super hard working people there but not enough to cover for those lazy ones who don't care at all for the residents and their wellbeing. My mum has been scalded with hot water, has had UTI non stop for the past few months, is showered once a month if she is lucky and is fed greasy, processed nutritionally empty food.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 16, 2025OtherClean
The facility underwent an unannounced Case Management - Incident visit on December 16, 2025. The Licensing Program Analyst reviewed facility records and interviewed staff and residents. No deficiencies were cited during this visit.
Nov 18, 2025InspectionClean
The inspection was an unannounced annual visit conducted on 11/18/2025. The facility was generally found to be compliant in areas like safety, food service, and general maintenance. However, one Type A deficiency was cited regarding missing medical documentation for a bed rail, which requires immediate attention.
Dec 11, 2024InspectionClean
The inspection noted several areas requiring attention, including outdated medical assessments for residents with dementia and incomplete staff training records. Specifically, not all staff possess current First Aid certification, and CPR coverage was delayed. The facility was otherwise found to be clean, safe, and compliant in many areas.
Feb 14, 2024ComplaintClean
This report details a complaint investigation conducted on February 14, 2024, regarding allegations of medication mismanagement, refusal to provide menus, and failure to meet resident needs. The investigation found that all allegations were unsubstantiated, meaning there was not enough evidence to prove the alleged violations occurred.
Dec 27, 2023ComplaintClean
This report details a complaint investigation conducted regarding resident injuries. The investigation findings determined that the allegations were unfounded, meaning the reported incidents could not be substantiated or lacked reasonable basis.
Dec 11, 2023OtherClean
The inspection was a Case Management visit following up on previous citations. The primary deficiency found relates to the failure to ensure that the Needs and Services Plan was signed and acknowledged by the client or their responsible party, which constitutes a potential risk to the resident's rights.
Oct 2, 2023OtherClean
The facility was inspected following an incident report concerning a client. Two deficiencies were cited, both related to the care of residents with dementia. Both citations are classified as Type B (non-compliance) and require a Plan of Correction to prevent recurrence.
Sep 8, 2023ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Sky Blue Health INC.
ANA PACHECO
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit victorianmanorsf.com
Medicare data downloads
Original nursing home datasets
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