San Francisco Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (53%)
- High RN turnover (67%)
Bottom 25% in CA · Meets national RN staffing standard · $152,404 in fines
What this means for your family
This facility offers highly regarded physical therapy that has helped patients regain mobility. However, families must be extremely vigilant regarding hygiene and response times, as multiple recent reports indicate serious lapses in basic care and patient monitoring.
Google Reviews
Google Reviews
59 reviews on Google“Families seeking rehabilitation services may find the physical therapy team highly effective, with several reviewers reporting significant recovery milestones. However, there are serious, recurring allegations regarding neglect, including delayed response to call lights, poor hygiene management, and inadequate monitoring of patient distress.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and dedicated rehabilitation staff
- Effective post-stroke and post-injury recovery
- Welcoming environment for specific medical needs
Concerns
- Delayed response to patient needs and call lights (mentioned by 5 reviewers)
- Issues with hygiene and incontinence care (mentioned by 3 reviewers)
- Facility cleanliness and pest issues (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details from the reviews, such as the facility's family-owned nature or the reviewer's name. While the structure feels somewhat templated, the content is tailored to reflect the reviewer's sentiment.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor rehabilitation plans for residents recovering from a stroke or injury?
- 2With the recent focus on improving facility maintenance, what specific steps are being taken to ensure the rooms and common areas are kept clean and comfortable?
- 3How does the nursing team manage call lights and ensure that residents' needs are attended to promptly throughout the night?
- 4Could you tell us more about the dining experience and how the menu is planned to ensure nutritious and appetizing meals for everyone?
- 5What is the protocol for managing medications, and how do you ensure accuracy and safety during administration?
- 6How do you maintain consistent communication with families, especially if we need to reach someone regarding a resident's care?
Personalized based on this facility's data
Key Review Excerpts
“Best physical therapy!! I was paraplegic when I got there. In 3 months I can now walk and climb stairs.”
“My husband is dying and when I visit him at the San Francisco Health Care and Rehab facility, I always leave with a pain in my heart. During my last visit I saw: him lying uncovered, heavily drugged, unresponsive, and at my last visit, with an open diaper lying in old loose poop, and a very red behind.”
“The therapist were great especially Anthony and the nurses were attentive to my needs. Social Worker Cyndi was very helpful with my request and discharge planning.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
San Francisco Health Care has concerning patterns with 68 deficiencies across eight surveys, including nine complaint-triggered issues where families filed reports. The facility shows persistent problems in medication management (appearing across multiple years), care planning, and fire safety systems. While all deficiencies show correction dates, the recurring nature of medication errors and safety violations, combined with families filing complaints, suggests ongoing quality control challenges that warrant careful consideration.
Jan 20, 2026Complaint2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Feb 28, 2025Routine21
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 28, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 24, 2024Complaint1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 1, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Jan 22, 2024Routine20
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Federal Penalties
Fine
Feb 28, 2025
$28,529
Fine
Jan 22, 2024
$123,875
Ownership & Operations
Who Operates This Facility
San Francisco Health Care
for profit
Ownership & Management
Owners
Stukov, Stan
Owner
Stukov, Svetlana
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit sfhcr.com
Medicare data downloads
Original nursing home datasets
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