Victorian Jewell Assisted Living
Families consistently rate this highly — reviewers highlight intimate, home-like environment. Schedule a visit to confirm the fit.
based on 7 Google reviews
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What this means for your family
The facility is highly regarded for its intimate, home-like setting and specialized dementia care, making it a strong option for families seeking personalized attention. However, when touring, we recommend asking specifically about administrative policies and communication protocols during end-of-life care to ensure they align with your expectations for compassionate support.
Google Reviews
Google Reviews
7 reviews on Google“Victorian Jewell Assisted Living is described as an intimate, home-like environment where staff provide personalized attention and genuine care for residents with dementia. While recent feedback highlights the staff's dedication and quality of home-cooked meals, past concerns have been raised regarding administrative leadership and a perceived lack of compassion during end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Intimate, home-like environment
- Staff trained in dementia and Alzheimer's care
- High-quality, home-cooked meals
- Attentive and friendly staff
Concerns
- Lack of administrative compassion and leadership engagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With only 12 residents here, how does the small, intimate size of the community help create a sense of family for new residents?
- 2We love hearing about the home-cooked meals mentioned by others; could you tell us more about the daily menu and how much input residents have?
- 3Since the staff is specially trained in dementia and Alzheimer's care, how do they tailor their approach to each resident's specific needs?
- 4How does the leadership team stay involved and connected with both the residents and their families on a regular basis?
- 5What does a typical afternoon look like in terms of social activities or hobbies around the house?
- 6In the event of a medical emergency or a sudden change in health, what is the protocol for contacting both the medical team and our family?
Personalized based on this facility's data
Key Review Excerpts
“I love the staff. Very friendly and willing to talk and give you updates on my mom. They cook the meals there, real food. Small enough place for personal care.”
“The staff is exceptionally trained for the care of residents with Dementia/Alzheimer’s . Absolutely the best .”
“Although there was employees we truly did like Im a little concerned about the lack of concern from the owners/director. She works from home, (lives next door) and offered no compassion or sympathy when she knew my Mother was passing away.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from February 2025 identified three rule violations involving staff TB testing updates, missing health care appraisals for a new resident, and a repeat failure to conduct fire drills during sleeping hours. The facility's original licensing study from 2018 showed substantial compliance with no deficiencies noted.
Feb 7, 2025Routine
Resident A was admitted on August 5, 2024, but there was no documentation that a required Health Care Appraisal had been completed.
REPEAT VIOLATION: While three fire drills were conducted in the 1st quarter of 2024, no fire drill was conducted during sleeping hours.
Subsequent TB testing was not completed every three years for Employee #1 (tested July 2020, retested April 2024).
Aug 10, 2018ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Westgate Holdings LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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