Victoria Crossing Rehabilitation Center
Strong Medicare quality ratings; families often praise beautifully renovated and clean facility. Still worth an in-person visit.
based on 150 Google reviews
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What this means for your family
While the facility is physically beautiful and offers strong short-term rehabilitation therapy, the recurring reports of hygiene neglect and poor communication are serious red flags. If you choose this facility, we strongly advise frequent, unannounced visits and maintaining a very active role in your loved one's daily care to ensure their basic needs are met.
Google Reviews
Google Reviews
150 reviews on Google“Victoria Crossing Rehabilitation Center receives polarized feedback, with many families praising the recent facility renovations and the friendliness of the staff, while a significant number of reviewers report severe neglect and poor communication. While some families feel their loved ones received excellent care, others describe distressing incidents involving hygiene neglect, medication delays, and unprofessional management. Prospective families should be aware of the stark contrast between the facility's aesthetic appeal and the recurring reports of staffing shortages and inadequate patient oversight.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully renovated and clean facility
- Welcoming and friendly front-desk staff
- Effective short-term physical therapy programs
- Compassionate and attentive nursing staff (noted by some families)
Concerns
- Hygiene neglect (patients left in soiled bedding for hours) (mentioned by 12 reviewers)
- Poor communication from administration and nursing leadership (mentioned by 8 reviewers)
- Staffing shortages leading to delayed call light response (mentioned by 7 reviewers)
- Theft or loss of personal property and food (mentioned by 4 reviewers)
- Unprofessional or verbally abusive behavior by specific staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has been beautifully renovated; how do you ensure that same level of attention is consistently applied to maintaining high standards of hygiene and daily room care for residents?
- 2Could you walk me through your process for ensuring that call lights are answered promptly, especially during shift changes or busier times of the day?
- 3Given the importance of clear communication, what is the best way for families to stay updated on their loved one's care plan and receive timely responses from the leadership team?
- 4How do you manage the security of personal belongings and food items to ensure residents' property remains safe and accounted for?
- 5Could you share how your team coordinates medication management and ensures accuracy, particularly for residents with complex health needs?
- 6What kind of daily social activities or engagement programs do you have in place to ensure residents feel connected and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mother was sent here from Brandon Hospital(I should have taken that as a bad sign). My mom was here for about 3 months. The first month was ok, we got to know her nurses and CNA’s and everything was going ok. One weekend she had a different nurse and when I went to visit around noon my mom was showing signs of a possible seizure with blood in her mouth.”
“The nursing staff was very kind and caring. The CNAs are very busy, but did their job well & with a smile. The nurses informed me of any changes to my mom’s health, tests ordered & results. Nurse Ki’Aysa was outstanding & communicated with my mom, me & my sisters on a regular basis.”
“My husband was in this place for rehab after heart surgery. His roommate was on dialysis. And he did not have an advocate. He was ignored and regularly had accidents because he was only given the medication when it was too late to help his diarrhea. Then he was left to sit in it for hours before a CNA came in to belittle him for having soiled himself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
All 7 deficiencies were complaint-triggered, indicating families filed reports about care concerns. The facility has struggled with resident rights issues (particularly discharge procedures and family notifications) and care quality problems including incontinence care and treatment protocols. While 4 deficiencies from 2024 show correction dates, 3 newer issues from 2026 only have correction plans, suggesting ongoing problems with fundamental care standards.
Jan 8, 2026Complaint3
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 8, 2026Routine8
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 5, 2024Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Victoria Crossing Rehabilitation Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Ownership & Management
Owners
Brandon Health Member LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Ornstein, Marton
Owner (parent company)
Platschek, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
150 reviews from families & visitors
Official Website
Visit victoriacrossingrehab.com
Medicare data downloads
Original nursing home datasets
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