Hawthorne Center for Rehabilitation and Healing of
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
While the facility is frequently praised for its cleanliness and activities, families should be aware of serious reports regarding neglect and hygiene. We strongly recommend conducting an unannounced visit, particularly on a weekend, to observe the actual level of staff responsiveness and resident care firsthand.
Google Reviews
Google Reviews
37 reviews on Google“Reviews for Hawthorne Center are polarized, with many recent five-star ratings praising the facility's cleanliness and atmosphere, while critical reviews highlight severe lapses in basic patient care. Families have reported significant concerns regarding hygiene, neglect, and understaffing, particularly for residents who require assistance with daily living tasks.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and friendly staff interactions
- Engaging activities program
Concerns
- Neglect regarding hygiene and basic care (soiled linens, lack of grooming) (mentioned by 2 reviewers)
- Understaffing, particularly on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent hygiene and grooming support for residents, especially over the weekends?
- 2I noticed that medication management is a key focus for your team; could you walk me through your process for ensuring accuracy and timely administration for new residents?
- 3With an active calendar being a highlight of your facility, how do you tailor your daily activities to ensure residents with varying levels of mobility feel included and engaged?
- 4How does your leadership team prioritize communication with families, and what is the best way for us to stay updated on our loved one's care plan?
- 5In light of your recent health inspection results, what specific steps has the facility taken to address those findings and improve the quality of daily care?
- 6How do you handle medical emergencies or urgent health changes during evening and weekend hours when staffing is typically at its leanest?
Personalized based on this facility's data
Key Review Excerpts
“My mother wasn’t getting taken care of. For example… she would sit in a soiled depend for hours on end and in spoiled sheets. She would be in the same clothes sometimes for a week.”
“Their staff always seemed knowledgable and helpful, weekends were like a ghost town with less help but we were able to visit more when not working.”
“Wonderful place to live. It's very clean, great staff and great food. I love this place!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to deficiencies in pain management and medication error rates, signaling potential care concerns at this facility. The most recurring issues involve medication management, fire safety systems, and resident rights protections. While all 24 deficiencies across 5 surveys have been corrected according to provider reports, the complaint-triggered findings in 2024 suggest ongoing care quality challenges that families should investigate during visits.
May 28, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Mar 13, 2024Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 3, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 10, 2021Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Sep 25, 2020Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Hawthorne Center for Rehabilitation and Healing of
for profit
Chain Affiliation
Summit Care
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 20
Ownership & Management
Owners
Hawthorne Brandon Snf Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit hawthorneresidence.com
Medicare data downloads
Original nursing home datasets
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