Via Elegante, Sierra Vista Highlands
Families consistently rate this highly — reviewers highlight compassionate and attentive care team. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high level of communication and a warm, home-like environment for memory care. While the daytime care and administration are highly rated, you should specifically inquire about their protocols for overnight staffing and call bell response times to ensure safety standards meet your expectations.
Google Reviews
Google Reviews
21 reviews analyzed“Families can expect a modern, bright, and clean environment that many reviewers describe as feeling like a home rather than an institution. The facility is highly praised for its compassionate staff and excellent communication, including regular activity updates for families. However, one critical review highlighted severe concerns regarding overnight staffing levels and responsiveness to call bells.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care team
- Excellent family communication and updates
- Modern, clean, and bright facilities
- Engaging resident activities like 'critle cuddles'
- Smooth transition and intake processes
Concerns
- Inadequate overnight staffing and slow response to call bells
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how bright and modern the facility looks; how do you ensure the dining experience is just as high-quality and enjoyable as the physical space?
- 2We noticed how much the team values communication with families; what is your specific process for providing us with regular updates on our loved one's well-being?
- 3The resident activities look so engaging, especially the animal visits; what does a typical weekly schedule of social activities look like here?
- 4Could you tell us more about the care team's availability during the late-night or overnight hours, and how quickly staff typically responds to call bells?
- 5In the event of a medical emergency during the night, what is the protocol for ensuring immediate care and notifying the family?
- 6We are so impressed by the smooth intake process mentioned by others; how do you help a new resident settle in and feel at home during their first week?
Personalized based on this facility's data
Key Review Excerpts
“Finding a place that feels like a true home rather than an institution was our top priority, and this community has exceeded those expectations.”
“The facilities are modern, bright, and cheerful, and the staff are well-supported, which allows them to provide exceptional care for the residents.”
“My mother has undergone many changes and the staff are always the first to respond to her new needs. The community is bright, clean, fresh smelling, never dark and somber.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Dec 30, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00154631 and 00154478 conducted on December 30, 2025.
Dec 2, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00150503, 00150484, and 00142682 conducted on December 02, 2025.
Apr 26, 2024Complaint
This Statement of Deficiencies (SOD) supercedes the SOD sent on May 20, 2024. An on-site investigation of complaint AZ00209496 was conducted on April 26, 2024, and the following deficiency was cited :
Based on documentation review, record review, and interview, the manager failed to immediately report suspected abuse according to A.R.S. \'a7 46-454. The deficient practice posed a risk if a report was not made as required to adequately protect residents involved. Findings include: 1. A.R.S. \'a7 46-454(A) stated "...person who has responsibility for the care of a vulnerable adult and who has a reasonable basis to believe that abuse, neglect or exploitation of the adult has occurred shall immediately report or cause reports to be made of such reasonable basis to a peace officer or to the adult protective services central intake unit ... All of the above reports shall be made immediately by telephone or online." 2. R9-10-101.110 stated "Immediate" means without delay. 3. A review of facility documents revealed a document titled "Incident Statement" dated April 25, 2024 and multiple written witness statements. These documents detailed a possible sexual encounter between two residents on April 19, 2024. Based on the level of understanding by R1 and R2, the incident required a report for possible sexual abuse. 4. In an interview, E1 reported an internal investigation was conducted and ongoing, however the incident was not reported to adult protective services (APS) until April 22, 2024. E1 acknowledged the suspected abuse was not reported according to A.R.S. \'a7 46-454.
Aug 7, 2023ComplaintCleanReport
An on-site investigation of complaint AZ00198842 was conducted on August 9, 2023 and no deficiencies were cited .
May 5, 2023ComplaintCleanReport
An on-site investigation of complaint AZ00186754 was conducted on May 5, 2023, and no deficiencies were cited .
Contact
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References & Resources
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Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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