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Nursing HomeMedicaid Investigative

Life Care Center of Sierra Vista

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2305 East Wilcox Drive, Sierra Vista, AZ 85635152 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 195 Google reviews

5
4
3
2
1
Life Care Center of Sierra Vista Nursing Home in Sierra Vista, AZ — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 6.0)
  • High RN turnover (62%)

Bottom 25% in AZ · Below recommended RN staffing · Below chain average · $55,881 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility's rehabilitation department is highly regarded and often cited as a reason for successful recovery. However, families should be aware of recurring reports regarding slow response times to call buttons and staffing shortages. We recommend visiting during a weekend or evening to observe staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

195 reviews analyzed
Life Care Center of Sierra Vista receives polarized feedback, with many families praising the dedicated therapy team and recent facility renovations. However, significant concerns persist regarding staffing levels, particularly on weekends, which leads to long wait times for call button responses and inconsistent hygiene care. While many reviewers highlight a compassionate and professional staff, others report serious lapses in communication and neglect.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean6.0Activities8.0Meds4.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Compassionate and attentive nursing staff
  • Recent facility renovations and clean environment
  • Engaging activities and community events

Concerns

  • Slow response times to call buttons (mentioned by 9 reviewers)
  • Inconsistent hygiene and room cleanliness (mentioned by 6 reviewers)
  • Understaffing leading to neglect (mentioned by 7 reviewers)
  • Poor food quality and unappetizing meals (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(7)'21(5)'23(26)'25(42)'26(33)

Distribution

5
145
4
8
3
5
2
3
1
27

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very high response rate to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2With the therapy team being such a standout feature here, how do you coordinate their sessions with the nursing staff to ensure residents are fully supported throughout the day?
  • 3I understand that staffing levels can fluctuate; what is your current protocol for ensuring call buttons are answered promptly, especially during shift changes?
  • 4Given the recent facility renovations, what steps are being taken to maintain consistent room hygiene and cleanliness for all residents?
  • 5How do you manage the balance between medication administration and daily activities to ensure residents stay on track with their health needs?
  • 6I see that activities and community events are a highlight here; could you walk me through how you tailor these programs to keep residents engaged and social?

Personalized based on this facility's data


Key Review Excerpts

The PT team was great and the nursing and CNA/CMA are so caring and they really love what they do. Arias, Nicole, Michael, Sterling, Megan, Theresa and all the ladies and guys here are exceptional!

Long-term resident's family · 2024★★★★★

When she pushed her call button, it would take them from 30 minutes to an hour before anyone would respond. One day she was left on the toilet for 55 minutes and no one came to help her.

Long-term resident's family · 2018☆☆☆☆

The staff truly cares and does an excellent job. I toured two different facilities and chose the one with substance over style. They were also extremely accommodating to visiting family members.

Rehab patient's family · 2024★★★★★
Source: 195 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
3.74hrs
91%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.1%
Worse than Avg
Here
78.1%
US
95.5%
AZ
94.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.4%
AZ
11.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
19.4%
AZ
20.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
12.1%
AZ
4.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
15.3%
AZ
13.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
14.4%
AZ
10.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
81.8%
AZ
91.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.9%
Mixed vs Avgs
Here
86.9%
US
79.7%
AZ
87.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
AZ
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Above state avg (7.6)
20 complaint-triggered
$55,881 in fines

Families filed 15 complaints triggering federal inspections that revealed serious concerns about protecting residents from abuse and neglect, which recurred multiple times including as recently as October 2024. The facility also had recurring problems with care planning, daily living assistance, and safety protocols. While all deficiencies show correction dates, the repeated nature of abuse protection failures across multiple complaint-driven surveys raises significant red flags about consistent resident safety.

Feb 2, 2026Complaint
1
0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Dec 8, 2025Complaint
1
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 9, 2025Routine
9
0583ModerateCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004ModerateCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Sep 9, 2025Complaint
3
0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 16, 2025Complaint
6
0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 3, 2025Complaint
2
0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Oct 18, 2024

$17,934

Fine

May 31, 2024

$37,947

State Inspection History

State Inspections

Source: AZ State Licensing Agency

18total
22deficiencies
Nov 25, 2025Complaint
CleanReport

An onsite complaint survey was conducted on November 25, 2025 through November 28, 2025 for the following intakes: 00150356 and 00151299. There were no deficiencies cited.

Oct 30, 2025Complaint
CleanReport

The complaint investigation was conducted on October 30, 2025, with investigation of intakes: 2642466, 2642923. There were no deficiencies cited.

Sep 25, 2025Other
748(a), §416.54(a), §418.113(a), §441.184(a), §460.84(a), §482.15(a), §483.73(a), §483.475(a), §484.102(a), §485.68(a), §485.542(a), §485.625(a), §485.727(a), §485.920(a), §486.360(a), §491.12(a), §49403.748(a), 416.54(a), 418.113(a), 441.184(a), 482.15(a), 483.475(a), 483.73(a),Corrected Dec 1, 2025

Based on document review and interviews, the facility failed to maintain, review, and update the Emergency Preparedness (EP) Plan annually. Failure to ensure the EP plan was reviewed annually poses a potential risk that all required revisions to the plan will not be recognized by residents and staff.

NFPA 101 FederalCorrected Dec 1, 2025

Based on observations and staff interviews, the facility failed to maintain resident room doors in the facility. Failure to maintain resident room doors could cause the door to fail during a fire which could harm the resident and/or staff.Â

NFPA 101 FederalCorrected Dec 1, 2025

Based on observation, it was determined that the facility failed to have the light switch 5 ft above the finished floor in one of the oxygen storage rooms. Failing to mount or protect the wall outlet receptacles from physical damage could cause harm to the patients and staff if an oxygen bottle accidentally hits the wall receptacle outlets.Â

Sep 7, 2025Complaint
CleanReport

The Risk-Based complaint survey was conducted on September 7, 2025 for the investigation of intakes: AZ00179886/ 2237666, AZ00176031/ 2237662, AZ00162907/ 2237649, AZ00164619/ 2237600, &amp; AZ00162568/ 2237648. There were no deficiencies cited.

Mar 13, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 13, 2025 for the investigation of intake # 00121077, AZ00210392, AZ00209133. There were no deficiencies cited.

Feb 28, 2025Complaint

An onsite complaint survey was conducted on February 28, 2025 through March 3, 2025 for intake 00109301. The following deficiencies was cited.

10(g)(14) Notification of Changes.483.10(g)(14)(i)-(iv)(15)

Violation cited

20(f)(5) Resident-identifiable information.483.20(f)(5), 483.70(i)(1)-(5)

Violation cited

A director of nursing shall ensure that:R9-10-412.B.6.a.

Violation cited

Feb 12, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 12, 2025 for the investigation of intake # AZ00222888, AZ00222770, AZ00222710. There were no deficiencies cited.

Dec 13, 2024Complaint
CleanReport

An onsite complaint survey was conducted on December 13, 2024 for the investigation of intake # AZ00220251, AZ00220216, AZ00212720. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Sierra Vista

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 172 of 194

Ownership & Management

Owners

Sierra Vista Medical Investors INC

Owner · Organization

Preston, Forrest

Owner

Preston, Forrest

Owner (parent company)

Key personnel

Butner, NancyManaging Control - Governing BodyHummel, RachelManaging Control - Governing BodyKing, LacyManaging Control - Governing BodyCross, CindyOfficer / DirectorFletcher, ToddOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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