Nursing Home Top Rated

VI at Silverstone, a VI and Plaza Companies Commun

Strong Medicare quality ratings; families often praise resort-style amenities and social activities. Still worth an in-person visit.

22605 North 74th Street, North Scottsdale · Scottsdale, AZ 85255|24 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 52 Google reviews

(480) 478-6200 Directions Website

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What this means for your family

Vi at Silverstone is widely praised for its resort-like lifestyle, high-quality dining, and active social environment, making it an excellent choice for independent living. However, families should be aware of potential friction during the administrative intake process, so it is advisable to clarify insurance and admission requirements directly with management early on.

Google Reviews

52 reviews analyzed

“Vi at Silverstone is a highly regarded continuing care retirement community that residents frequently describe as a luxury cruise ship experience. Reviewers consistently praise the high-quality dining, extensive social and fitness programming, and the professional, caring staff. While the vast majority of feedback is glowing, there are isolated reports of administrative friction regarding insurance acceptance and patient intake processes.”

Quality Themes

Tap a score for details

Strengths

Resort-style amenities and social activities
High-quality, varied dining options
Professional and attentive staff
Beautiful, well-maintained grounds and facilities

Concerns

Difficult or rude administrative/intake communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the resort-style atmosphere here, could you walk me through a typical day of activities and social engagement for a resident?
2I noticed the facility has a high staffing rating; how does your team ensure that level of personalized attention is consistent throughout the day and night?
3What is the best way for families to stay in direct contact with the administrative team to ensure clear and timely communication regarding their loved one's care?
4With the beautiful grounds and dining options available, how do you accommodate residents who may need extra assistance or encouragement to participate in these social settings?
5I see that the facility is proactive in responding to feedback online; how do you incorporate that kind of family input into your daily operations and care planning?
6Regarding the recent health inspection findings, what specific steps have been taken to address those areas and ensure the highest standard of safety moving forward?

Personalized based on this facility's data

Key Review Excerpts

“My wife and I have been Vi residents going on two and a half years and couldn’t be happier with our choice. We enjoy the wonderful dining, learning programs and exercise classes to name just a few of the opportunities offered at our new home.”

Long-term resident · 2024★★★★★

“The physical facility is outstanding and easily matched by the skilled management and wonderful staff. We would heartily recommend Vi to anyone seeking a world class continuing care residence community.”

Long-term resident · 2020★★★★★

“It is actually quite difficult to write a review because there is absolutely nothing negative to say and the praise sounds like hyperbole. Food - Terrific. Residents - VERY friendly. Staff - over the top.”

Long-term resident · 2020★★★★★

Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.79hrs

Registered nurses for medical care

Total Nursing

5.28hrs

All nurses + aides combined

Staff Turnover

32%

Lower is better (< 30% = good)

RN Turnover

18%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.8%

Better than Avg

Here

7.8%

19.5%

20.6%

Maricopa

23.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.0%

Maricopa

4.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

15.4%

11.2%

Maricopa

10.6%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

19.4%

20.5%

Maricopa

20.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

97.0%

Maricopa

97.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility14.9%

Worse than Avg

Here

14.9%

14.4%

10.6%

Maricopa

8.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

81.8%

91.3%

Maricopa

93.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.0%

Better than Avg

Here

96.0%

79.7%

87.3%

Maricopa

89.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.1%

Maricopa

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (7.6)

1 complaint-triggered

This facility has recurring infection control problems, with deficiencies found in both 2023 and 2025, suggesting persistent challenges in this critical area. Families filed a complaint that led to findings of inadequate protection from abuse and neglect. Other issues included medication labeling, resident assessment reporting, and staff training deficiencies. While all violations were reportedly corrected, the repeated infection control problems warrant careful consideration during your visit.

Mar 13, 2025Routine3 findings

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 29, 2023Routine2 findings

0037MinorCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0926MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

Nov 29, 2023Complaint1 finding

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 2, 2023Routine1 finding

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

VI at Silverstone, a VI and Plaza Companies Commun

Organization Type

for profit

Chain Affiliation

Chain Name

VI Living

Chain Size

10 facilities nationwide

Chain avg rating: 4.8/5 · Rank 9 of 10 (Best)

Ownership & Management

Owners

Margot and Tom Pritzker Foundation

Owner · Organization

10%

Cc-silverstone, INC

Owner · Organization

P. G. - Daniel Trust