VI at Lakeside Village
Strong Medicare quality ratings; families often praise warm, welcoming resident community. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
Vi at Lakeside Village offers an exceptional social environment for independent living, but families should exercise caution regarding the skilled nursing and rehab units. We strongly recommend scheduling a tour specifically of the care center and asking detailed questions about current nurse-to-patient ratios and discharge planning processes to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
78 reviews on Google“Vi at Lakeside Village is highly regarded by independent living residents for its vibrant social atmosphere, friendly community, and extensive amenities. However, families of residents in the skilled nursing and rehab units report significant inconsistencies, with some praising the care while others express serious concerns regarding understaffing, administrative rudeness, and poor communication during discharge.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming resident community
- Extensive daily activities and social programs
- Beautiful, well-maintained campus and facilities
- Professional and attentive independent living staff
Concerns
- Understaffing in nursing and rehab units (mentioned by 4 reviewers)
- Unprofessional or rude administrative staff (mentioned by 3 reviewers)
- Poor communication regarding discharge and medical planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your community has a very active social calendar; could you share what a typical week of activities looks like for residents in the nursing unit?
- 2With the high level of care provided, how do you ensure consistent communication with families regarding medical updates and care planning?
- 3I see that you are very engaged in responding to feedback online; how do you use that input to improve the daily experience for your residents?
- 4Given the specialized needs of residents in memory care, what specific training and safety protocols do your staff members follow in that unit?
- 5Could you walk me through your current process for medication management to ensure accuracy and timely administration for residents?
- 6How do you manage staffing levels in the nursing and rehab units to ensure that every resident receives attentive care throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful, and the ot/pt department got me back on my feet in a short amount of time after a pretty bad fall that really trashed my left knee and leg.”
“This time was the most horrible experience ever. I was stunned to see how much the care had fallen in one year. The food was horrible, the administration is worse than horrible and”
“The nursing staff is very nice in skilled nursing, especially Arlene but the administrative staff is rude and heartless. Jenna the intake manager told me that if I didn’t give her a check for $11,010 by the next day, she would transfer my Mom to another facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
VI at Lakeside Village has 11 deficiencies across 3 surveys, with all issues corrected by the facility. The most recurring problems involve fire safety systems, food service, and resident rights. Fire safety issues appeared on all three surveys, suggesting ongoing challenges with equipment maintenance and procedures. Food preparation and resident environment concerns emerged in the most recent 2024 inspection, though the facility addressed all identified problems.
Feb 26, 2026Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Aug 15, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jun 15, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Feb 17, 2022Routine2
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
VI at Lakeside Village
for profit
Chain Affiliation
VI Living
10 facilities nationwide
Chain avg rating: 4.8/5 · Rank 4 of 10 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit viliving.com
Medicare data downloads
Original nursing home datasets
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