Hamlin Place of Boynton Beach
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
This facility's physical therapy department is frequently cited as a major strength, making it a potential option for short-term rehab. However, families must be extremely cautious regarding long-term care; multiple reviewers report significant issues with call-light response times and communication. We strongly recommend visiting during off-hours and weekends to observe staffing levels before making a decision.
Google Reviews
Google Reviews
63 reviews on Google“Hamlin Place of Boynton Beach receives highly polarized reviews, with many families praising the physical therapy department while others report severe neglect and communication failures. While some residents experience excellent rehab outcomes, a significant number of reviewers cite issues with slow call-button response times, poor hygiene, and unprofessional staff behavior. Families should be aware that experiences here appear highly inconsistent, ranging from exceptional care to reports of unsafe conditions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Dedicated and skilled nursing staff (in specific cases)
- Clean and well-maintained facility (according to some reviewers)
Concerns
- Slow or non-existent response to call buttons (mentioned by 9 reviewers)
- Poor communication with families and lack of status updates (mentioned by 7 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 8 reviewers)
- Hygiene issues including dirty rooms and failure to assist with toileting (mentioned by 6 reviewers)
- Poor administrative and social services follow-through (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some families have expressed frustration regarding response times for call buttons, what specific protocols or technology do you have in place to ensure residents receive timely assistance?
- 2How do you proactively keep families updated on their loved one's health status and daily progress to ensure consistent communication?
- 3Could you walk me through your daily cleaning schedule and how you ensure that resident rooms are maintained to a high standard of hygiene?
- 4With your strong reputation for physical and occupational therapy, how do you integrate these services into the daily routine of residents who need them most?
- 5What steps are taken to ensure that all staff members maintain a professional and supportive demeanor when interacting with both residents and their visiting family members?
- 6How does your nursing team manage medication administration and ensure that any changes in a resident's condition are communicated to the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly caring and attentive, consistently going above and beyond to ensure the well-being and comfort of residents.”
“The nurses and aids were wonderful and helped me with all my needs. I cannot say enough about the Physical Therapy I received.”
“The staff does not come when she calls the front desk for help. She had to use the bathroom... and the staff said she had to wait her turn. No one came for over an hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues across three areas that families should consider: fire and building safety deficiencies appear in all three surveys, while resident care quality and safety system problems persist across multiple inspections. The 2024 survey revealed significant emergency preparedness gaps and continued fire safety concerns, suggesting ongoing management challenges. While all deficiencies were reportedly corrected, the pattern of repeated safety violations in critical areas like fire protection and emergency planning warrants careful evaluation during any visit.
Jun 13, 2024Routine12
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 30, 2023Routine8
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 2, 2021Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Hamlin Place of Boynton Beach
nonprofit
Ownership & Management
Owners
Hamlin Terrace Foundation
Owner · Organization
Damino, Joseph
Owner
Jadoo, Lionel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit hamlinplace.com
Medicare data downloads
Original nursing home datasets
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