Veterans Victory House
Strong Medicare quality ratings; families often praise beautiful, clean, and well-maintained grounds. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent activity programming, there is a recurring pattern of communication gaps and inconsistent medical oversight. We strongly advise that you visit frequently and remain actively involved in your loved one's care plan to ensure their health needs are being met, as some families report that the facility requires constant family advocacy.
Google Reviews
Google Reviews
45 reviews on Google“Veterans Victory House receives polarized feedback, with many families praising the beautiful, clean facility and compassionate individual caregivers, while others report severe concerns regarding medical oversight and communication. Several reviewers highlight instances of neglect, including unaddressed infections and poor end-of-life support, suggesting that the quality of care can be inconsistent. Families considering this facility should be prepared to be highly involved in their loved one's daily care and monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained grounds
- Compassionate and attentive individual nursing staff
- Engaging activities and community events
- Strong admissions and family support teams
Concerns
- Inconsistent medical oversight and failure to address health decline (mentioned by 4 reviewers)
- Poor communication with families regarding patient status (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor food quality and dining service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a large capacity of 220 residents, what specific protocols do you have in place to ensure consistent communication with families regarding changes in a resident's health status?
- 2I noticed some feedback regarding the dining experience; could you walk me through how the facility plans and manages meal quality and the overall dining service for residents?
- 3How does your clinical team coordinate to ensure proactive medical oversight and timely responses to shifts in a resident's health, particularly when managing complex medication needs?
- 4With the facility's beautiful grounds and active community events, what are some of the most popular daily activities that help residents stay engaged and connected with others?
- 5We want to ensure our loved one feels supported; how do you foster a positive and professional culture among your staff to ensure every resident receives compassionate, respectful care?
- 6Regarding the single health deficiency noted in the recent CMS report, could you share the steps the facility has taken to address that issue and prevent similar occurrences in the future?
Personalized based on this facility's data
Key Review Excerpts
“The building and grounds are beautiful, clean and well-kept. The staff...there aren't enough words to convey how well they treated my daddy and our entire family.”
“I visited my father and he looked horrific. I immediately asked the nurse to get an ambulance to location. He was severely dehydrated and bed sores all over his bottom.”
“The ENTIRE staff at the Victory House are some of the most compassionate caregivers I’ve ever met. They treat all of their residents with dignity, patience and understanding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Veterans Victory House has 10 deficiencies across three surveys, with issues recurring in food safety and dietary services appearing in both 2022 and 2025 inspections. The facility also had problems with medication management, infection control, and resident protection from abuse. While all deficiencies show correction dates, the persistence of food safety issues across multiple years is concerning for families evaluating care quality.
Feb 21, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 19, 2024Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Veterans Victory House
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit veteransvictoryhouse.com
Medicare data downloads
Original nursing home datasets
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