Pruitthealth- Walterboro
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 250 Google reviews
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What this means for your family
PruittHealth-Walterboro has a strong reputation for effective physical therapy and rehabilitation, making it a potential candidate for short-term recovery. However, families must be vigilant regarding basic care; we strongly recommend frequent, unannounced visits to ensure your loved one is being turned, changed, and responded to promptly, as multiple reports of neglect remain a serious concern.
Google Reviews
Google Reviews
250 reviews on Google“PruittHealth-Walterboro receives polarized feedback, with many families praising the facility for its clean environment and dedicated therapy staff, while others report serious concerns regarding neglect and poor communication. While some residents experience significant health improvements and compassionate care, multiple reviewers have documented instances of staff failing to respond to call buttons, hygiene neglect, and unprofessional administrative interactions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive individual staff members
- Positive outcomes for long-term rehabilitation
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 4 reviewers)
- Unresponsive nursing staff and failure to answer call buttons (mentioned by 3 reviewers)
- Difficulty reaching the facility by phone or getting administrative follow-up (mentioned by 3 reviewers)
- Lost or misplaced personal clothing/laundry (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that call buttons are answered promptly and that residents receive timely assistance with hygiene and toileting?
- 3Since many families have praised your physical and occupational therapy programs, how do you integrate those rehabilitation goals into the resident's daily routine?
- 4What is your process for tracking and managing personal belongings and laundry to ensure that items don't go missing?
- 5Given the recent focus on administrative communication, what is the best way for our family to reach a staff member if we have a question or need an update on care?
- 6How does the nursing team coordinate with local medical providers to manage emergencies, and how quickly can we expect to be notified if there is a change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“My Mother has been through a lot these past 5 months. From the hospital to multiple facilities and back. Pruitt Health of Walterboro made her feel comfortable and went above and beyond to make sure she got the therapy she's suppose to.”
“The entire staff has worked diligently to help my dad regain his strength in hopes of being able to go home before the end of the year. Their physical and occupational therapy teams have really helped him immensely.”
“Nurses not responding when the nurse call button is activated ( pressed ). Jocelyne is bed ridden and has spent hours in a soiled/urinated,wet diaper. Thie has led to bed sores which can lead to infection.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing five complaints leading to deficiencies, including serious issues around abuse protection and medication management. The most recurring problems involve dietary services (food safety appearing three times), resident rights violations, and quality of care issues like respiratory and bladder care. While all deficiencies show correction dates, the persistence of dietary problems across multiple recent surveys and the complaint-triggered findings around abuse protection warrant careful consideration during any visit.
Jan 28, 2026Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 18, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 3, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 7, 2024Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 30, 2023Routine12
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Pruitthealth- Walterboro
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 40 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
250 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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