Veterans Home of California - Fresno
Strong Medicare quality ratings; families often praise compassionate and respectful care for veterans. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
This facility provides highly compassionate care and a respectful environment for veterans, particularly in their memory care unit. However, families should be extremely cautious about visiting hours and administrative communication, as recent reviews indicate a pattern of rigid, unannounced restrictions that can prevent access to loved ones.
Google Reviews
Google Reviews
38 reviews on Google“Families seeking long-term care for veterans will find a facility praised for its compassionate staff and respectful treatment of residents. However, there are significant, highly emotional complaints regarding rigid visitation policies and a lack of clear communication regarding visiting hours. Additionally, one reviewer raised a serious allegation regarding theft and a lack of security for personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful care for veterans
- Responsive staff regarding medical/care needs
- Clean and well-maintained facility
- High-quality memory care unit
Concerns
- Inflexible and poorly communicated visitation policies (mentioned by 4 reviewers)
- Theft of resident personal belongings and lack of security
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see such high ratings for your staffing and the compassionate care provided to veterans; how do you ensure that this level of personal attention remains consistent for every resident?
- 2We want to make sure we stay closely connected with our loved one, so what is the best way for families to receive regular updates on their care and any changes in their health?
- 3With the high-quality memory care unit you have here, what kind of daily social activities or specialized programs are available to keep residents engaged?
- 4How does the nursing team coordinate and communicate with families regarding medical needs or changes in a resident's care plan?
- 5What specific protocols do you have in place to ensure the security of residents' personal belongings and to prevent any loss of property?
- 6Could you walk us through the process for how medical emergencies are handled after hours or during the night?
Personalized based on this facility's data
Key Review Excerpts
“He has Parkinson's and is cared for very well. If there have been problems, the staff has responded well.”
“Endless support. Caring staff. Immaculate facility. Food is great 90% of the time.”
“This is a truly nice home, as residents, we are treated with respect, dignity, and compassion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across medication management, safety protocols, and food service, with families filing complaints about accident prevention and care planning deficiencies. The most recent survey in January 2026 found multiple uncorrected problems including fire safety violations, electrical hazards, and medication labeling issues that lack correction plans, suggesting persistent operational challenges that warrant careful consideration before visiting.
Jan 30, 2026Routine11
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 27, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Ownership & Operations
Who Operates This Facility
Veterans Home of California - Fresno
government
Ownership & Management
Owners
Department of Veterans Affairs of the State of California
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit calvet.ca.gov
Medicare data downloads
Original nursing home datasets
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