Public Google reviewers rate this highly and often mention compassionate and caring staff. Schedule a visit to confirm the fit.
based on 38 Google reviews
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Public Google reviewers rate Veterans Home of California-Fresno highly. Reviewers highlight: compassionate and caring staff, high-quality memory care unit. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families may find this facility a caring environment for long-term care, with several reviewers praising the compassionate staff and high quality of care for veterans. However, there are significant, highly distressed reports regarding extremely rigid visitation policies and serious allegations of theft and lack of security for personal belongings.
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Key Review Excerpts
“He has Parkinson's and is cared for very well. If there have been problems, the staff has responded well.”
“Endless support. Caring staff. Immaculate facility. Food is great 90% of the time.”
“ABSOLUTELY appalling experience during our family visit. There were no visible signs or information regarding visiting hours, and after driving 3,000 miles specifically to see my grandpa, we were heartlessly turned away for being just an hour late.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
The facility underwent an unannounced Case Management visit following reports of multiple residents testing positive for COVID. The administrator stated that the facility followed its infection control plan, notified the local Health Department, and confirmed there were no active COVID cases or hospitalizations at the time of the visit.
The facility underwent an unannounced annual inspection. The inspector noted that the facility was clean, and all inspected areas, including medication storage, were compliant with safety standards. No deficiencies were observed or cited during this inspection.
The facility underwent an unannounced annual inspection on October 22, 2024. The inspector noted that the facility appeared clean, odor-free, and well-maintained across all toured areas. No deficiencies were issued during this visit, although several documents are required to be submitted by November 5, 2024.
The facility underwent an unannounced case management inspection on July 16, 2024, to follow up on a self-reported incident. The report explicitly states that no deficiencies were issued during the visit.
This report details a complaint investigation conducted on 01/22/2024, with the report finalized on 01/25/2024. The allegations regarding unsafe environment and retaining a resident requiring higher care were reviewed. Based on the investigation findings, all allegations were deemed unsubstantiated.
This report details two separate complaint investigations conducted on December 8, 2023. The first allegation regarding failure to notify an authorized representative was found to be unsubstantiated. The second allegation concerning failure to accept a resident back after hospital discharge was found to be unfounded. No deficiencies were issued for either complaint.
The facility underwent an unannounced Annual Required Inspection on 09/27/2023. The inspection found the facility to be clean, odor-free, and well-equipped in common and resident areas. No deficiencies were issued during this visit.
California Department of Veterans Affairs
SCOTT H. RICHARDS
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38 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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