Veterans Home of California-Fresno

COMPLAINT INVESTIGATION REPORT

The facility underwent an unannounced Case Management visit following reports of multiple residents testing positive for COVID. The administrator stated that the facility followed its infection control plan, notified the local Health Department, and confirmed there were no active COVID cases or hospitalizations at the time of the visit.

The facility underwent an unannounced annual inspection. The inspector noted that the facility was clean, and all inspected areas, including medication storage, were compliant with safety standards. No deficiencies were observed or cited during this inspection.

The facility underwent an unannounced annual inspection on October 22, 2024. The inspector noted that the facility appeared clean, odor-free, and well-maintained across all toured areas. No deficiencies were issued during this visit, although several documents are required to be submitted by November 5, 2024.

The facility underwent an unannounced case management inspection on July 16, 2024, to follow up on a self-reported incident. The report explicitly states that no deficiencies were issued during the visit.

This report details a complaint investigation conducted on 01/22/2024, with the report finalized on 01/25/2024. The allegations regarding unsafe environment and retaining a resident requiring higher care were reviewed. Based on the investigation findings, all allegations were deemed unsubstantiated.

This report details two separate complaint investigations conducted on December 8, 2023. The first allegation regarding failure to notify an authorized representative was found to be unsubstantiated. The second allegation concerning failure to accept a resident back after hospital discharge was found to be unfounded. No deficiencies were issued for either complaint.

The facility underwent an unannounced Annual Required Inspection on 09/27/2023. The inspection found the facility to be clean, odor-free, and well-equipped in common and resident areas. No deficiencies were issued during this visit.