Vernon Health & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 47 Google reviews
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What this means for your family
While some families appreciate the small, home-like atmosphere, the recurring reports of poor communication regarding medical status and slow response times to basic needs are significant red flags. Before choosing this facility, we strongly recommend asking for a specific plan on how they communicate health updates to families and how they ensure timely assistance for residents who require help with daily tasks.
Google Reviews
Google Reviews
47 reviews on Google“Vernon Health & Rehabilitation receives highly polarized feedback, with some families praising the compassionate, caring staff and others reporting significant concerns regarding responsiveness and cleanliness. While long-term residents and their families often express gratitude for the facility's small, home-like environment, recent reviews highlight issues with communication, staff turnover, and neglectful care. Potential families should be aware of the inconsistency in service quality and the reported difficulties in obtaining medical updates.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, caring nursing staff
- Small, home-like environment
- Helpful and accessible administration (in specific instances)
- Clean and odor-free facility (noted by some)
Concerns
- Poor communication regarding patient health updates (mentioned by 2 reviewers)
- Staff responsiveness and neglect of basic resident needs (mentioned by 2 reviewers)
- Rude or dismissive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you have 71 residents, how do you ensure that staff are consistently available and responsive to individual needs throughout the day and night?
- 2Could you walk me through your specific process for updating families on a resident's health status, especially when there is a change in condition?
- 3With your current staffing levels, what specific protocols do you have in place to ensure that medication management is handled accurately and on time for every resident?
- 4I noticed the facility has a cozy, home-like feel; how do you incorporate that atmosphere into your daily activity schedule to keep residents engaged?
- 5How does your nursing team coordinate with local medical providers to handle urgent care needs or emergencies that might arise outside of regular business hours?
- 6What steps are you taking to ensure that all staff members maintain a consistently professional and supportive demeanor when interacting with both residents and their visiting family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been very helpful and easily accessible to answer our questions. I only gave a 4 instead of a 5 because we are so new here but I will definitely follow up in the future months.”
“My sister is currently in this rehabilitation program and she says that they completely ignoring her and we seen it for our selfs she needed to go to the bathroom and it was 15 minutes later by then me and my cousin got her to the bathroom ourselves they are very rude to her and her family”
“I am very unhappy right now with Vernon Manor. A couple of weeks ago my son who has been at VM for 43+ yrs had a problem with his health. They had ordered an x-ray and it didn't show anything definite. I asked them to call me daily with his progress but no one did.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints against this facility, triggering multiple inspections that revealed recurring problems with medication management, nursing staff competency, and failure to notify families of resident incidents or changes. The facility has struggled with repeated medication errors, improper drug labeling, and pharmaceutical service issues across multiple surveys, along with a concerning pattern of not promptly informing families when residents experience injuries or health declines.
Dec 19, 2025Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 14, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 22, 2024Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 10, 2024Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 18, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Ownership & Operations
Who Operates This Facility
Vernon Health & Rehabilitation
nonprofit
Chain Affiliation
Sterling Healthcare
5 facilities nationwide
Ownership & Management
Owners
Putnam County Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit vernonhealthandrehab.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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