Ventana by Buckner
Families consistently rate this highly — reviewers highlight beautiful, modern, and clean facility. Schedule a visit to confirm the fit.
based on 111 Google reviews
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What this means for your family
This facility is an excellent choice for independent living due to its beautiful amenities and clean environment. However, if your loved one requires skilled nursing or rehab, you must closely monitor their care, as multiple families have reported serious issues with medication errors, hygiene neglect, and unresponsive nursing staff.
Google Reviews
Google Reviews
111 reviews on Google“Ventana by Buckner is a modern, beautiful facility that receives high praise for its clean environment, amenities, and friendly atmosphere in the independent living section. However, families should exercise extreme caution regarding the skilled nursing and rehab services, as multiple reviewers report serious concerns regarding medication errors, neglect, and inadequate wound care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facility
- Friendly and welcoming atmosphere
- Excellent amenities including gym and pool
- Great variety of food and dining options
Concerns
- Neglect in skilled nursing/rehab (e.g., hygiene, wound care, and repositioning) (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Inconsistent nursing responsiveness and call button delays (mentioned by 3 reviewers)
- Staffing shortages and unprofessionalism in nursing management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the variety of meal options and how much input residents have in the menu?
- 2With the beautiful gym and pool available, what kind of daily fitness or social activities are typically scheduled for the residents?
- 3How does the nursing team manage medication administration to ensure everything is delivered accurately and on schedule?
- 4In the event of a medical emergency or a sudden change in health, what is the protocol for ensuring a quick response from the nursing staff?
- 5What specific steps are in place to ensure that residents' hygiene and personal care needs are consistently met by the caregiving team?
- 6How does the facility maintain consistent communication with family members regarding updates on a resident's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The building was cleaned imaculately. No old people or medicine smell.(lol) There was one nurse that took her time and escorted me all the way to my aunt's room where I found her clean, dry with a good meal and in very good spirits.”
“My grandmother stayed here for skilled nursing care, and we had a great experience. The nursing staff and therapy team were both excellent, and the food was good as well.”
“They neglected my mom everyday. She was supposed to have a diaper change every 2 hours, but they left her in a dirty diaper for several hours everyday.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for Ventana by Buckner took place on December 30, 2019, and identified one Life Safety Code violation regarding exit door locking mechanisms. This specific issue was documented as corrected by January 7, 2020, and there are currently no active enforcement actions on record.
Dec 30, 2019Routine
Life Safety Code (1 violations)
The facility failed to ensure that locking devices on exit doors released when a switch or button was activated at the monitoring station and at the main staff station.
Ownership & Operations
Who Operates This Facility
Buckner Senior Living, INC
nonprofit
MARIANA BRINEGAR
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit ventanabybuckner.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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