Vantage at Andover LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews

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What this means for your family
While the facility's rehabilitation therapy is frequently praised, the recurring reports of neglect and slow response times are significant red flags. We strongly advise families to visit unannounced during off-hours, specifically weekends, to observe staff responsiveness and facility cleanliness before making a decision.
Google Reviews
Google Reviews
39 reviews on Google“Vantage at Andover (formerly Bear Mountain) receives highly polarized feedback, with some families praising the rehabilitation therapy and friendly atmosphere, while others report severe neglect and safety concerns. Frequent complaints highlight long response times for call bells, hygiene issues, and inconsistent communication from nursing staff. Prospective families should be aware of the stark contrast between positive experiences in rehab and critical reports regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Warm, welcoming front desk staff
- Hands-on administrative leadership
- Cleanliness in select areas
Concerns
- Slow or non-existent response to call bells and patient requests (mentioned by 6 reviewers)
- Poor hygiene and cleanliness (feces/blood/odors) (mentioned by 4 reviewers)
- Inconsistent or dismissive communication from nursing and social work staff (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 135 residents, how do you ensure that call bells are answered promptly and that residents' immediate needs are met consistently throughout the day?
- 2I noticed some concerns regarding facility hygiene; what is your current protocol for daily room cleaning and ensuring that common areas remain odor-free and sanitary?
- 3Communication is very important to our family; what is the standard process for updating us on changes in care or medical status, and who is our primary point of contact?
- 4Since therapy services are a noted strength here, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
- 5Could you walk me through your medication management process to ensure accuracy and timeliness, especially during shift changes?
- 6What specific steps are you taking to address the recent CMS staffing and health inspection findings to ensure a higher quality of care for your residents?
Personalized based on this facility's data
Key Review Excerpts
“My 91 year old mom recovering from pneumonia sat in her feces for over 45 minutes calling me for help and I had to call the nurse's desk twice and basically get hysterical before she was cleaned up.”
“My Aunt's room wasn't clean, I observed and photographed blood and feces behind the toilet.”
“The staff at this facility, and I have been to many, are exceptional. They all work extremely hard and care for the residents as if they are members of their own family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring fire safety and emergency preparedness violations across multiple surveys, with some issues like emergency power systems and fire drills appearing in both 2024 and 2025 inspections. The facility also has had problems with resident care planning, pressure ulcer prevention, and maintaining a safe environment. While all deficiencies have correction dates, the persistence of safety-related issues across surveys suggests ongoing challenges with maintaining consistent compliance standards.
Aug 21, 2025Routine23
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 8, 2024Routine15
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 21, 2023Routine5
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Vantage at Andover LLC
for profit
Chain Affiliation
Vantage Care
8 facilities nationwide
Chain avg rating: 2.1/5 · Rank 2 of 8
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit bearmountainhc.com
Medicare data downloads
Original nursing home datasets
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