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Nursing HomeMedicaid

Vantage at Andover LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

80 Andover Street, Andover, MA 01810135 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 39 Google reviews

5
4
3
2
1
Vantage at Andover LLC Nursing Home in Andover, MA — Street View
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What this means for your family

While the facility's rehabilitation therapy is frequently praised, the recurring reports of neglect and slow response times are significant red flags. We strongly advise families to visit unannounced during off-hours, specifically weekends, to observe staff responsiveness and facility cleanliness before making a decision.

Google Reviews

Google Reviews

39 reviews on Google
Vantage at Andover (formerly Bear Mountain) receives highly polarized feedback, with some families praising the rehabilitation therapy and friendly atmosphere, while others report severe neglect and safety concerns. Frequent complaints highlight long response times for call bells, hygiene issues, and inconsistent communication from nursing staff. Prospective families should be aware of the stark contrast between positive experiences in rehab and critical reports regarding basic patient care and responsiveness.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean4.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Warm, welcoming front desk staff
  • Hands-on administrative leadership
  • Cleanliness in select areas

Concerns

  • Slow or non-existent response to call bells and patient requests (mentioned by 6 reviewers)
  • Poor hygiene and cleanliness (feces/blood/odors) (mentioned by 4 reviewers)
  • Inconsistent or dismissive communication from nursing and social work staff (mentioned by 4 reviewers)
  • Understaffing leading to neglect of basic needs (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(1)'22(4)'24(18)'26(3)

Distribution · 46 analyzed

5
24
4
3
3
0
2
2
1
17
10 reviews posted between Feb 18, 2024Feb 19, 2024 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has 135 residents, how do you ensure that call bells are answered promptly and that residents' immediate needs are met consistently throughout the day?
  • 2I noticed some concerns regarding facility hygiene; what is your current protocol for daily room cleaning and ensuring that common areas remain odor-free and sanitary?
  • 3Communication is very important to our family; what is the standard process for updating us on changes in care or medical status, and who is our primary point of contact?
  • 4Since therapy services are a noted strength here, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
  • 5Could you walk me through your medication management process to ensure accuracy and timeliness, especially during shift changes?
  • 6What specific steps are you taking to address the recent CMS staffing and health inspection findings to ensure a higher quality of care for your residents?

Personalized based on this facility's data


Key Review Excerpts

My 91 year old mom recovering from pneumonia sat in her feces for over 45 minutes calling me for help and I had to call the nurse's desk twice and basically get hysterical before she was cleaned up.

Long-term resident's family · 2025☆☆☆☆

My Aunt's room wasn't clean, I observed and photographed blood and feces behind the toilet.

Memory care family member · 2024☆☆☆☆

The staff at this facility, and I have been to many, are exceptional. They all work extremely hard and care for the residents as if they are members of their own family.

Family member · 2024★★★★★
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MA
13.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
19.4%
MA
21.4%
Essex
20.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.5%
MA
19.4%
Essex
19.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
14.4%
MA
16.9%
Essex
13.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.4%
Mixed vs Avgs
Here
17.4%
US
15.4%
MA
21.3%
Essex
23.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
MA
5.2%
Essex
4.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
79.7%
MA
77.7%
Essex
81.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
81.8%
MA
77.6%
Essex
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (8.9)

This facility shows a pattern of recurring fire safety and emergency preparedness violations across multiple surveys, with some issues like emergency power systems and fire drills appearing in both 2024 and 2025 inspections. The facility also has had problems with resident care planning, pressure ulcer prevention, and maintaining a safe environment. While all deficiencies have correction dates, the persistence of safety-related issues across surveys suggests ongoing challenges with maintaining consistent compliance standards.

Aug 21, 2025Routine
23
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 8, 2024Routine
15
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jun 21, 2023Routine
5
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vantage at Andover LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Vantage Care

Chain Size

8 facilities nationwide

Chain avg rating: 2.1/5 · Rank 2 of 8

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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