Vancrest of Upper Sandusky
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 12 Google reviews

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What this means for your family
While the facility has a history of providing good rehab care, recent reports of communication lapses in the memory care unit and ongoing concerns about fall monitoring are significant. We strongly recommend scheduling a tour to observe staff-to-resident ratios firsthand and asking for a clear, written plan on how they handle emergency communication and fall prevention.
Google Reviews
Google Reviews
12 reviews analyzedβVancrest of Upper Sandusky receives polarized feedback, with some families praising the compassionate staff and quality of care for rehab and long-term residents. However, significant concerns have been raised regarding patient safety, specifically regarding fall monitoring and a lack of communication during the transition into memory care.β
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Positive environment for short-term recovery
- Strong local reputation among some families
Concerns
- Inadequate monitoring leading to patient falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that patient safety is a top priority, what specific protocols and monitoring systems do you have in place to help prevent falls for residents?
- 2I noticed that memory care is a specialized area; could you walk me through the specific support and engagement programs you offer for residents with cognitive needs?
- 3How do you ensure consistent and proactive communication with family members regarding a resident's health updates or changes in their care plan?
- 4What does a typical daily schedule look like for residents to ensure they stay active and socially engaged within the community?
- 5How does your nursing team coordinate with local medical providers to handle urgent care needs or medical emergencies for residents?
- 6I see that you engage with feedback online; how does your leadership team use family input to make ongoing improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
βVery compassionate and caring staff. Provided great service to my Dad while he was there for recovery.β
βMy mother π has been very forgetful and getting worse and worse. Dementia...a hard diagnosis. We made the difficult choice to move her to a locked dementia unit. We were hopeful after taking to The Vancreast staff that they would be the right fit. Unfortunately after 2 days with no communication froβ
βZERO STARS This place sucks, my boyfriends grandmother has fallen down 4 times In The last two months and sheβs had to call home just to have someone come help her off the groundβ
Staffing
Staffing Hours
per resident/day Β· Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages Β· 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback Β· Medicare 2026
Vancrest of Upper Sandusky has identified and corrected deficiencies across three surveys, with no complaint-triggered violations from families. The facility has shown recurring issues with fire safety systems, abuse prevention policies, and medication management that have persisted across multiple inspections from 2019 to 2023, though all violations were corrected after identification by inspectors.
Jan 15, 2026Routine15
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 26, 2023Routine15
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 6, 2021Routine6
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Ownership & Operations
Who Operates This Facility
Vancrest of Upper Sandusky
for profit
Chain Affiliation
Vancrest Health Care Centers
13 facilities nationwide
Chain avg rating: 4.2/5 Β· Rank 10 of 13
Ownership & Management
Owners
Bagley, Jon
Owner
Mccleery, Mark
Owner
Myers, Mark
Owner
White, Claire
Owner
White, Mark
Owner
White, Nicolaus
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit vancrest.com
Medicare data downloads
Original nursing home datasets
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