See every facility β€” official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Vancrest of Upper Sandusky

Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.

850 Marseilles Avenue, Upper Sandusky, OH 4335199 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 12 Google reviews

5
4
3
2
1
Vancrest of Upper Sandusky Nursing Home in Upper Sandusky, OH β€” Street View
Street View

Watch Vancrest of Upper Sandusky

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this β€” no spam, unsubscribe anytime.

What this means for your family

While the facility has a history of providing good rehab care, recent reports of communication lapses in the memory care unit and ongoing concerns about fall monitoring are significant. We strongly recommend scheduling a tour to observe staff-to-resident ratios firsthand and asking for a clear, written plan on how they handle emergency communication and fall prevention.

Google Reviews

Google Reviews

12 reviews analyzed
β€œVancrest of Upper Sandusky receives polarized feedback, with some families praising the compassionate staff and quality of care for rehab and long-term residents. However, significant concerns have been raised regarding patient safety, specifically regarding fall monitoring and a lack of communication during the transition into memory care.”

Quality Themes

Tap a score for details
Food10.0Staff7.0CleanN/AActivitiesN/AMedsN/AMemory1.0Comms2.0ValueN/A

Strengths

  • Compassionate and caring nursing staff
  • Positive environment for short-term recovery
  • Strong local reputation among some families

Concerns

  • Inadequate monitoring leading to patient falls (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02016(1)5.02017(3)3.02018(2)5.02019(3)4.02021(1)2.02025(4)5.02026(1)

Distribution

5
7
4
1
3
0
2
0
1
3

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that patient safety is a top priority, what specific protocols and monitoring systems do you have in place to help prevent falls for residents?
  • 2I noticed that memory care is a specialized area; could you walk me through the specific support and engagement programs you offer for residents with cognitive needs?
  • 3How do you ensure consistent and proactive communication with family members regarding a resident's health updates or changes in their care plan?
  • 4What does a typical daily schedule look like for residents to ensure they stay active and socially engaged within the community?
  • 5How does your nursing team coordinate with local medical providers to handle urgent care needs or medical emergencies for residents?
  • 6I see that you engage with feedback online; how does your leadership team use family input to make ongoing improvements to the quality of care provided here?

Personalized based on this facility's data


Key Review Excerpts

β€œVery compassionate and caring staff. Provided great service to my Dad while he was there for recovery.”

Rehab patient's family member Β· 2019β˜…β˜…β˜…β˜…β˜…

β€œMy mother πŸ’œ has been very forgetful and getting worse and worse. Dementia...a hard diagnosis. We made the difficult choice to move her to a locked dementia unit. We were hopeful after taking to The Vancreast staff that they would be the right fit. Unfortunately after 2 days with no communication fro”

Memory care family member Β· 2025β˜…β˜†β˜†β˜†β˜†

β€œZERO STARS This place sucks, my boyfriends grandmother has fallen down 4 times In The last two months and she’s had to call home just to have someone come help her off the ground”

Long-term resident's family Β· 2018β˜…β˜†β˜†β˜†β˜†
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day Β· Medicare 2026
RN Hours
0.75hrs
100%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages Β· 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
πŸ˜”

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
12.1%
OH
28.2%
πŸ’Š

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.5%
OH
25.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.4%
OH
21.6%
πŸ’Š

Residents on antipsychotic medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.4%
OH
9.4%
πŸ›οΈ

Residents needing more daily help over time

↓ Lower is better
This Facility6.7%
Mixed vs Avgs
Here
6.7%
US
14.4%
OH
5.8%
πŸ’‰

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
OH
92.6%
Short-Stay Residents (Rehab / Post-Acute)
πŸ’‰

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
81.8%
OH
78.4%
πŸ’‰

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.7%
Better than Avg
Here
87.7%
US
79.7%
OH
75.6%
πŸ’Š

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
OH
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback Β· Medicare 2026

8deficiencies
Near state avg (10.1)

Vancrest of Upper Sandusky has identified and corrected deficiencies across three surveys, with no complaint-triggered violations from families. The facility has shown recurring issues with fire safety systems, abuse prevention policies, and medication management that have persisted across multiple inspections from 2019 to 2023, though all violations were corrected after identification by inspectors.

Jan 15, 2026Routine
15
0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0583ModerateCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679ModerateCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Oct 26, 2023Routine
15
0851Moderate

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0569ModerateCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jul 6, 2021Routine
6
0561ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351ModerateCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0808MinorCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vancrest of Upper Sandusky

Organization Type

for profit

Chain Affiliation

Chain Name

Vancrest Health Care Centers

Chain Size

13 facilities nationwide

Chain avg rating: 4.2/5 Β· Rank 10 of 13

Ownership & Management

Owners

Bagley, Jon

Owner

15%

Mccleery, Mark

Owner

5%

Myers, Mark

Owner

8%

White, Claire

Owner

10%

White, Mark

Owner

42%

White, Nicolaus

Owner

10%

Key personnel

Smith, JeanW-2 Managing EmployeeBagley, JonOfficer / DirectorWhite, MarkOfficer / DirectorBagley, JonOfficer / DirectorMccleery, MarkOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources β€” Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call