Vancrest of Payne
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
Vancrest of Payne is highly regarded for its warm, family-like environment and dedicated activities staff. While the reviews are exceptionally positive, families should always schedule a tour to observe daily interactions and ensure the facility's specific care capabilities align with their loved one's medical needs.
Google Reviews
Google Reviews
19 reviews on Google“Vancrest of Payne receives consistently high praise for its clean, well-maintained facility and a staff that is frequently described as caring and attentive. Families highlight the active social calendar and the facility's ability to make residents feel at home, particularly during long-term stays or end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Caring and attentive nursing staff
- Engaging activities and events
- Welcoming atmosphere for residents
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; what is your team's routine for ensuring the common areas stay so tidy?
- 2We've heard such lovely things about the caring atmosphere here, but we were wondering how you ensure that same level of attentive care is maintained during busy shifts?
- 3With a smaller, intimate community of 40 residents, how do you tailor your daily activities and events to make sure everyone stays engaged?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 5We noticed the staff is very responsive to feedback; how does the administration typically involve families in addressing any concerns that might arise?
- 6How do you ensure that the nursing staff has enough time to provide the personalized, one-on-one attention that your residents are known for?
Personalized based on this facility's data
Key Review Excerpts
“The love and kindness shown to my mother, Nadine Baumert, from her years in assisted living and then later in skilled nursing was top notch. The tenderness in her care as she entered Hospice and then as she passed will never be forgotten.”
“My mom was there for 3 months and that place was like another home for her they made her feel welcome they made her feel attended to she never felt alone some of the AIDS even took a break with her helping her with her puzzle”
“Julie and Karen in activities are fantastic- they really know how to keep the residents busy and having fun! Vancrest is one of the cleanest nursing homes I’ve been in and the staff is welcoming!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
VANCREST OF PAYNE shows a concerning pattern of recurring fire safety and smoke detection system deficiencies across multiple surveys, with issues appearing in 2019, 2023, and again in 2025. The facility also has ongoing problems with resident care quality, medication management, and resident rights notifications. One family filed a complaint regarding medication errors. While all deficiencies show correction dates, the repeated fire safety violations suggest persistent operational challenges that families should discuss during visits.
Dec 23, 2025Routine6
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Oct 31, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 19, 2023Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Aug 22, 2019Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Vancrest of Payne
for profit
Chain Affiliation
Vancrest Health Care Centers
13 facilities nationwide
Chain avg rating: 4.2/5 · Rank 3 of 13 (Best)
Ownership & Management
Owners
Bagley, Jon
Owner
Mccleery, Mark
Owner
White, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit vancrest.com
Medicare data downloads
Original nursing home datasets
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