Vancrest of Hicksville
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While the facility has a history of successful rehabilitation outcomes, the recent reports of neglect and medication withholding are significant red flags. If you are considering this facility, I strongly recommend conducting unannounced visits during evening hours to observe staffing levels and responsiveness firsthand.
Google Reviews
Google Reviews
12 reviews on Google“Vancrest of Hicksville receives praise for its rehabilitation services and caring staff from some residents, but faces serious allegations regarding neglect and staffing shortages. Families report inconsistent care quality, specifically noting issues with medication administration and responsiveness to basic needs like hygiene and hydration.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Courteous staff during daytime hours
- Supportive post-procedure recovery environment
Concerns
- Inadequate staffing levels during evening hours (mentioned by 2 reviewers)
- Neglect and lack of responsiveness to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the rehabilitation therapy here; could you tell us more about how the therapy team works with residents to regain their strength?
- 2Since we'll be visiting at different times, how does the level of staff availability and responsiveness change during the evening and overnight hours?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How does the facility manage cleanliness and upkeep in the resident rooms and common areas to ensure a comfortable environment?
- 5Can you describe how the nursing team communicates important medical updates or changes in condition to family members?
- 6In the event of a medical emergency after regular business hours, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“Wonderful very caring staff. Mom has great care.”
“Took great care of me after recuperating from a medical procedure. Staff was courteous, and did an awesome job helping me get back on my feet.”
“They do not have enough help in the facility in the evening. Then in the day they are well staffed and yet my dad was sitting in his wheelchair soak and wet and asked for water 8 times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
VANCREST OF HICKSVILLE shows a pattern of ongoing safety and infrastructure problems, with 35 deficiencies across recent surveys primarily involving fire safety systems, electrical equipment, and emergency preparedness. One complaint was filed by families regarding meal preparation issues. While the facility corrects most violations when cited, recurring problems with electrical systems and fire safety equipment suggest persistent maintenance challenges that families should discuss during facility visits.
Apr 2, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jan 18, 2024Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 6, 2021Routine19
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Sep 5, 2019Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Vancrest of Hicksville
for profit
Chain Affiliation
Vancrest Health Care Centers
13 facilities nationwide
Chain avg rating: 4.2/5 · Rank 8 of 13
Ownership & Management
Owners
Bagley, Jon
Owner
Gehl, Jacob
Owner
Mccleery, Mark
Owner
Myers, Mark
Owner
White, Carol
Owner
White, Claire
Owner
White, Mark
Owner
White, Nicolaus
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit vancrest.com
Medicare data downloads
Original nursing home datasets
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