Taconic Rehabilitation and Nursing at Ulster
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High RN turnover (55%)
Below average in NY · Below recommended RN staffing · Above average staffing · $12,948 in fines
What this means for your family
The facility has a strong reputation for physical therapy and successful rehabilitation outcomes, which may be beneficial for short-term recovery. However, families should be vigilant regarding resident hygiene and responsiveness; we recommend visiting at various times of the day to observe staffing levels and asking management directly about their protocols for call-bell response times.
Google Reviews
Google Reviews
21 reviews on Google“Taconic Rehabilitation and Nursing at Ulster receives polarized feedback, with many families praising the physical therapy department and specific staff members for their dedication. However, significant concerns persist regarding understaffing, inconsistent hygiene standards for residents, and poor communication from management. While some visitors report a welcoming environment, others describe distressing experiences with neglect and lack of responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Welcoming and professional social work staff
- Clean and well-maintained physical facility
- Attentive and kind individual nursing aides
Concerns
- Understaffing leading to slow response times for call bells (mentioned by 2 reviewers)
- Inconsistent hygiene and bathing care for residents (mentioned by 2 reviewers)
- Poor communication and lack of transparency from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that communication channel to address family concerns or improve daily operations?
- 2Given the feedback regarding response times for call bells, what specific protocols or staffing adjustments are currently in place to ensure residents receive timely assistance?
- 3Could you walk me through the daily routine for personal care and hygiene, and how you ensure consistency in these services for every resident?
- 4I see that physical therapy is a noted strength here; how do you integrate those therapy goals into the resident's daily life and activities outside of formal sessions?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and clear communication with families about any changes in a resident's health or treatment plan?
- 6How does your leadership team proactively communicate with families to ensure there is transparency regarding the quality of care and any facility-wide updates?
Personalized based on this facility's data
Key Review Excerpts
“My father turned 98 while he was at Taconic and he went from being bedridden on admission to walking out the front door with only a walker on discharge.”
“Those that clearly are unable to bathe themselves, Smell like they haven’t had a bath in over a week. And fresh clothes every day would be bringing dignity back to people.”
“It took more than an hour to get her from the chair and into the bed. She kept ringing for help. Someone would come in and say, I'll get your aide.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Taconic Rehabilitation has 22 deficiencies across 3 surveys, including 3 complaint-triggered issues where families reported concerns about resident rights and wound care. The most recurring problem areas involve resident rights violations, infection control, and fire safety systems. All deficiencies have correction dates provided by the facility, suggesting responsiveness to identified issues, though the recent concentration of problems in 2025 warrants attention during visits.
Mar 12, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Mar 12, 2025Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 7, 2022Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 25, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Mar 12, 2025
$12,948
Ownership & Operations
Who Operates This Facility
Taconic Rehabilitation and Nursing at Ulster
for profit
Ownership & Management
Owners
Eaton Mercurio, Stephen
Owner
Farbenblum, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit taconichealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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