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Nursing HomeMedicaid

Valley View Rehab and Nursing Center

Strong Medicare quality ratings; families often praise attentive nursing staff for end-of-life care. Still worth an in-person visit.

2140 Warrensville Road, Montoursville, PA 17754163 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 11 Google reviews

5
4
3
2
1
Valley View Rehab and Nursing Center Nursing Home in Montoursville, PA — Street View
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What this means for your family

While recent reviews suggest an improvement in staff communication and facility atmosphere, the history of complaints regarding hygiene and responsiveness remains a concern. When touring, we recommend observing the cleanliness of common areas and asking specifically how the facility handles patient requests during shift changes.

Google Reviews

Google Reviews

11 reviews on Google
Valley View Rehab and Nursing Center receives highly polarized feedback, with some families praising the attentive care and clean environment, while others report significant concerns regarding facility hygiene and administrative transparency. Critical issues include reports of unpleasant odors, neglected patient requests, and disputes over discharge timing and billing practices.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean3.0Activities1.0MedsN/AMemoryN/AComms6.0Value2.0

Strengths

  • Attentive nursing staff for end-of-life care
  • Clean and homey facility atmosphere
  • Effective communication from staff regarding treatment plans

Concerns

  • Poor facility hygiene and cleanliness (mentioned by 2 reviewers)
  • Lack of responsiveness to patient needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02017(1)1.02018(1)1.02019(2)3.02020(2)1.02021(1)5.02022(3)4.82023(4)

Distribution · 14 analyzed

5
7
4
1
3
0
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With a 5-star staffing rating, how does your team ensure that consistent, one-on-one attention is provided to residents throughout the day?
  • 2I noticed some mixed feedback regarding facility upkeep; could you walk me through your current daily cleaning protocols and how you maintain a sanitary environment for residents?
  • 3Given the 3/5 health inspection rating, what specific improvements or changes has the facility implemented recently to address those inspection findings?
  • 4I see that activities and events are an area you are looking to grow; what does a typical social or engagement calendar look like for a resident here this month?
  • 5How does your nursing team coordinate with families to ensure clear communication regarding treatment plans, especially during urgent medical changes?
  • 6Since the facility has 163 residents, how do you ensure that individual needs are met promptly and that staff remain responsive to call lights or requests?

Personalized based on this facility's data


Key Review Excerpts

Although my father was only there a few weeks, I thought the staff was very attentive to his needs and kept me updated frequently for his recommended care for his condition.

Long-term resident's family · 2023★★★★★

I was very happy for the care my terminally ill father received here. The staff were caring and attentive.

Memory care family member · 2022★★★★★

While visiting two days in a row, the smell of urine was the first thing we noticed going through the doors. Further down the halls, the patients would ask for help and were ignored.

Long-term resident's family · 2017☆☆☆☆
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
79%
Registered nurses for medical care
Total Nursing
4.30hrs
OK
All nurses + aides combined
Staff Turnover
22%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.3%
Worse than Avg
Here
32.3%
US
14.4%
PA
17.5%
Lycoming
18.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
15.5%
PA
17.7%
Lycoming
19.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
PA
87.1%
Lycoming
88.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
PA
8.3%
Lycoming
5.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
19.4%
PA
26.0%
Lycoming
27.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
15.3%
PA
18.4%
Lycoming
18.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
81.8%
PA
69.2%
Lycoming
70.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.7%
Mixed vs Avgs
Here
75.7%
US
79.8%
PA
68.7%
Lycoming
70.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
PA
1.4%
Lycoming
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (10.1)
3 complaint-triggered
$11,788 in fines

This facility has a concerning pattern of issues with families filing complaints that triggered inspections, leading to deficiencies in staff training, financial protection of residents, and family notification. The most recurring problems involve quality of care, medication management, and fire safety issues. While most deficiencies show correction dates, the facility has one recent uncorrected issue from January 2026 regarding failure to notify families of resident incidents, suggesting ongoing communication problems.

Apr 10, 2026Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Jan 29, 2026Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 23, 2025Routine
10
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 20, 2024Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0846Potential for harm · PatternCorrected

Administration Deficiencies

Have policies and procedures ensuring the administrator's responsibilities for facility closure are completed successfully.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Jun 5, 2024Complaint
1
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Nov 14, 2023Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Federal Penalties

Fine

Jul 28, 2023

$11,788

Ownership & Operations

Who Operates This Facility

Owner / Operator

Valley View Rehab and Nursing Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Alexander, AmyOfficer / DirectorCalder, StephanieOfficer / DirectorForquer, AdeleOfficer / DirectorLeidhecker, RobinOfficer / DirectorMccreary, GlennOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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