Valley View Health & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
While some patients have had successful short-term rehab stays, the recent trend of reviews indicates severe systemic issues with staffing and patient care. Families should be extremely cautious and are advised to conduct unannounced visits to observe call-light response times and hygiene standards before choosing this facility.
Google Reviews
Google Reviews
30 reviews on Google“Valley View Health & Rehabilitation presents a deeply polarized experience for families, with significant concerns regarding understaffing, neglect, and poor management. While some former rehab patients report positive recovery experiences, multiple families have documented serious issues including unresponsiveness to call lights, failure to follow dietary orders, and inadequate patient hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation therapy
- Some staff members noted as kind and helpful
- Positive experiences reported by some rehab patients
Concerns
- Severe understaffing and slow response to call lights (mentioned by 4 reviewers)
- Poor patient hygiene and failure to reposition residents (mentioned by 3 reviewers)
- Inadequate management and communication (mentioned by 3 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your average response time for call lights, and how do you ensure residents receive timely assistance during peak hours?
- 2I noticed some concerns regarding hygiene and repositioning; could you walk me through your specific protocols for ensuring residents are kept clean and comfortable throughout the day?
- 3How does your team handle dietary restrictions and food quality to ensure that meals are both nutritious and served according to each resident's specific medical needs?
- 4What steps are being taken to improve communication between your management team and families, especially regarding changes in a resident's health or care plan?
- 5Since your facility is known for effective short-term rehabilitation, how do you manage the transition and continuity of care for long-term residents who may require more consistent daily support?
- 6What does a typical daily activity schedule look like for residents who are not in active rehabilitation, and how do you encourage social engagement?
Personalized based on this facility's data
Key Review Excerpts
“They left her laying in the bed for hours upon hours and brown rings. And would give her medicine that was counteracting with other medicine they don’t turn residence there and reposition them.”
“When patients yell for help they scream at them from the hallway. They ignore call lights. I actually had to call twice and also go to get help. I'm talking an hour plus waiting for help.”
“You are not allowed to have contact with the Facility Dr in which he/she never physically comes to see any patients at any time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley View Health & Rehabilitation has concerning patterns with families filing multiple complaints about resident abuse protection, daily care assistance, and accident prevention. The facility shows recurring problems with infection control and safety hazards appearing across multiple years, though all deficiencies have correction dates. Given the serious nature of complaint-triggered issues involving resident protection and basic care, families should thoroughly investigate current conditions before considering placement.
Feb 25, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 8, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Oct 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 26, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 25, 2025
$24,786
Fine
Oct 8, 2024
$37,947
Ownership & Operations
Who Operates This Facility
Valley View Health & Rehabilitation
for profit
Chain Affiliation
Mo Op Holdco, LLC
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 9
Ownership & Management
Owners
Friedman, Zelig
Owner
Lichtenstein, Eli
Owner
Lichtenstein, Isaac
Owner
Mandelbaum, Chaim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit valleyviewhr.com
Medicare data downloads
Original nursing home datasets
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