North Village Park
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (55 vs median 10)
- High staff turnover (57%)
Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Worst in RELIANT CARE MANAGEMENT chain · $440,435 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While one family reports a positive long-term experience, the recurring reports of missing property and ignored communication are significant red flags. We strongly advise families to tour the facility in person and ask specifically about their policy for securing resident valuables and their process for addressing family concerns.
Google Reviews
Google Reviews
10 reviews on Google“North Village Park receives highly polarized feedback, with several families reporting serious concerns regarding neglect, unprofessionalism, and the handling of personal property after a resident's passing. While one long-term family member reports positive outcomes regarding their son's mental and physical well-being, the facility faces significant allegations of poor hygiene management and a lack of responsiveness from administration.”
Quality Themes
Tap a score for detailsStrengths
- Long-term resident satisfaction
- Cooperative administrative staff for specific requests
- Positive social environment for some residents
Concerns
- Unprofessionalism and lack of administrative responsiveness (mentioned by 3 reviewers)
- Neglect of basic resident hygiene and medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have mentioned how helpful the administrative team can be with special requests; how do you typically handle personalized care plans for new residents?
- 2What specific steps are being taken to improve the cleanliness and upkeep of the resident rooms and common areas?
- 3How do you ensure that every resident's daily hygiene and personal care needs are met consistently by the nursing staff?
- 4Can you tell me about the communication process between the nursing staff and family members regarding medical updates or changes in health?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
- 6What kind of daily social activities or group outings are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“My son is a resident at this facility and has been for many years. He is doing much better mentally and physically than he was when he entered the facility. He has lots of friends and he likes the staff.”
“My ex-wife died while a resident at North Village Park. She wanted our son to have her college class ring. It's worth over $1,000, and their Social Services Director has ignored multiple voice messages from me regarding it.”
“They cleared out their Google reviews talking about how it's been months and they've never taken care of my brothers fungus infested feet, had bad feedback from the health and safety board and needed to fix everything aspa or be shut down, how the staff were rude, and everything else.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
8
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Village Park has concerning patterns of resident abuse and neglect issues, with families filing 63 complaints that triggered federal investigations across 24 surveys. The most recurring problems involve protection from abuse and neglect, accident prevention and safety, and food service quality. Recent deficiencies from late 2025 indicate ongoing issues with abuse protection, infection control, and food safety that remain under correction plans, suggesting persistent problems that have not been fully resolved despite previous citations.
Mar 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 4, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 19, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Jan 16, 2026Complaint2
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 12, 2025Routine27
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 12, 2025Complaint11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Nov 18, 2025
$26,650
Fine
Nov 18, 2025
$22,315
Fine
Nov 18, 2025
$22,315
Payment Denial
Nov 18, 2025
39-day denial
Fine
Nov 18, 2025
$80,700
Fine
May 29, 2025
$64,311
Payment Denial
May 29, 2025
30-day denial
Fine
Apr 24, 2025
$16,823
Fine
Oct 3, 2024
$41,470
Payment Denial
Jun 20, 2024
8-day denial
Fine
Jun 20, 2024
$32,449
Payment Denial
Mar 14, 2024
1-day denial
Fine
Mar 14, 2024
$100,181
Payment Denial
Nov 20, 2023
26-day denial
Fine
Nov 20, 2023
$52,188
Fine
Aug 23, 2023
$61,932
Ownership & Operations
Who Operates This Facility
North Village Park
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 24 of 29 (Worst)
Ownership & Management
Owners
Rc Tier Properties, L.L.C.
Owner · Organization
Rcg INC
Owner (parent company) · Organization
Reliant Care Group LLC
Owner (parent company) · Organization
Richard J Destefane Revocable Living Trust
Owner (parent company) · Organization
Destefane, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.