See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

North Village Park

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

2041 Silva Lane, Moberly, MO 65270183 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.1/5

based on 10 Google reviews

5
4
3
2
1
North Village Park Nursing Home in Moberly, MO — Street View
Street View

Watch North Village Park

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (55 vs median 10)
  • High staff turnover (57%)

Bottom 25% in MO · Critically understaffed (RN) · Significantly below average staffing · Worst in RELIANT CARE MANAGEMENT chain · $440,435 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While one family reports a positive long-term experience, the recurring reports of missing property and ignored communication are significant red flags. We strongly advise families to tour the facility in person and ask specifically about their policy for securing resident valuables and their process for addressing family concerns.

Google Reviews

Google Reviews

10 reviews on Google
North Village Park receives highly polarized feedback, with several families reporting serious concerns regarding neglect, unprofessionalism, and the handling of personal property after a resident's passing. While one long-term family member reports positive outcomes regarding their son's mental and physical well-being, the facility faces significant allegations of poor hygiene management and a lack of responsiveness from administration.

Quality Themes

Tap a score for details
Food5.0Staff2.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Long-term resident satisfaction
  • Cooperative administrative staff for specific requests
  • Positive social environment for some residents

Concerns

  • Unprofessionalism and lack of administrative responsiveness (mentioned by 3 reviewers)
  • Neglect of basic resident hygiene and medical needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02024(2)2.42025(9)1.02026(1)

Distribution · 12 analyzed

5
2
4
0
3
2
2
1
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some families have mentioned how helpful the administrative team can be with special requests; how do you typically handle personalized care plans for new residents?
  • 2What specific steps are being taken to improve the cleanliness and upkeep of the resident rooms and common areas?
  • 3How do you ensure that every resident's daily hygiene and personal care needs are met consistently by the nursing staff?
  • 4Can you tell me about the communication process between the nursing staff and family members regarding medical updates or changes in health?
  • 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
  • 6What kind of daily social activities or group outings are available to help residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

My son is a resident at this facility and has been for many years. He is doing much better mentally and physically than he was when he entered the facility. He has lots of friends and he likes the staff.

Long-term resident's family · 2025★★★★★

My ex-wife died while a resident at North Village Park. She wanted our son to have her college class ring. It's worth over $1,000, and their Social Services Director has ignored multiple voice messages from me regarding it.

Family member of deceased resident · 2025☆☆☆☆

They cleared out their Google reviews talking about how it's been months and they've never taken care of my brothers fungus infested feet, had bad feedback from the health and safety board and needed to fix everything aspa or be shut down, how the staff were rude, and everything else.

Family member of resident · 2024☆☆☆☆
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.13hrs
18%
Registered nurses for medical care
Total Nursing
2.07hrs
51%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility70.7%
Worse than Avg
Here
70.7%
US
15.5%
MO
23.6%
Randolph
20.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility42.7%
Worse than Avg
Here
42.7%
US
12.1%
MO
16.7%
Randolph
9.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility69.5%
Worse than Avg
Here
69.5%
US
95.5%
MO
90.9%
Randolph
97.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility40.8%
Worse than Avg
Here
40.8%
US
15.3%
MO
18.9%
Randolph
16.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility44.0%
Worse than Avg
Here
44.0%
US
19.5%
MO
25.4%
Randolph
23.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility34.2%
Worse than Avg
Here
34.2%
US
14.4%
MO
19.1%
Randolph
15.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
81.8%
MO
65.9%
Randolph
85.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

41deficiencies
16penalties
Well above state avg (12.0)
64 complaint-triggered
$440,435 in fines

North Village Park has concerning patterns of resident abuse and neglect issues, with families filing 63 complaints that triggered federal investigations across 24 surveys. The most recurring problems involve protection from abuse and neglect, accident prevention and safety, and food service quality. Recent deficiencies from late 2025 indicate ongoing issues with abuse protection, infection control, and food safety that remain under correction plans, suggesting persistent problems that have not been fully resolved despite previous citations.

Mar 26, 2026Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 4, 2026Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 19, 2026Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Jan 16, 2026Complaint
2
0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 12, 2025Routine
27
0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0576Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Dec 12, 2025Complaint
11
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Federal Penalties

Fine

Nov 18, 2025

$26,650

Fine

Nov 18, 2025

$22,315

Fine

Nov 18, 2025

$22,315

Payment Denial

Nov 18, 2025

39-day denial

Fine

Nov 18, 2025

$80,700

Fine

May 29, 2025

$64,311

Payment Denial

May 29, 2025

30-day denial

Fine

Apr 24, 2025

$16,823

Fine

Oct 3, 2024

$41,470

Payment Denial

Jun 20, 2024

8-day denial

Fine

Jun 20, 2024

$32,449

Payment Denial

Mar 14, 2024

1-day denial

Fine

Mar 14, 2024

$100,181

Payment Denial

Nov 20, 2023

26-day denial

Fine

Nov 20, 2023

$52,188

Fine

Aug 23, 2023

$61,932

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Village Park

Organization Type

for profit

Chain Affiliation

Chain Name

Reliant Care Management

Chain Size

32 facilities nationwide

Chain avg rating: 1.1/5 · Rank 24 of 29 (Worst)

Ownership & Management

Owners

Rc Tier Properties, L.L.C.

Owner · Organization

Rcg INC

Owner (parent company) · Organization

Reliant Care Group LLC

Owner (parent company) · Organization

Richard J Destefane Revocable Living Trust

Owner (parent company) · Organization

Destefane, Richard

Owner (parent company)

Key personnel

Destefane, RichardOfficer / DirectorReliant Care Management Company LLCManagerArshad, AbdullahManagerPais, RoystanManagerReliant Care Management Company LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call