Valley View Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Bottom 25% in MI · Below recommended RN staffing · Worst in NEXCARE HEALTH SYSTEMS chain · $43,876 in fines · Abuse citation
What this means for your family
While the facility has a capable therapy team that has helped some residents return home, the recurring reports of neglect and slow response times are deeply concerning. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care and monitor their medical needs closely, as communication and responsiveness appear to be major weaknesses.
Google Reviews
Google Reviews
50 reviews on Google“Valley View Care Center receives highly polarized feedback, with some families praising the therapy team and specific staff members, while many others report severe neglect and safety concerns. Frequent complaints include long wait times for call lights, medication errors, poor hygiene, and a lack of responsiveness from management. Families considering this facility should be aware of a recurring pattern of reports regarding substandard care and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Specific, named staff members praised for compassion
- Clean, bright facility environment (noted by some)
- Successful rehab-to-home transitions for some residents
Concerns
- Extremely slow response times to call lights and patient needs (mentioned by 9 reviewers)
- Medication errors and mismanagement of medical equipment (mentioned by 5 reviewers)
- Unresponsive or rude communication from staff and management (mentioned by 6 reviewers)
- Poor hygiene, soiled bedding, and lack of cleanliness (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that Valley View has a strong reputation for successful rehab-to-home transitions; what specific support systems do you have in place to ensure that level of care continues for long-term residents?
- 2Given that response times to call lights are a top priority for our family, could you walk us through your current process for monitoring and escalating these requests to ensure timely assistance?
- 3I see that the facility is quite bright and clean in some areas, but I have concerns regarding consistent hygiene standards; what is your daily protocol for maintaining room cleanliness and bedding changes?
- 4Regarding medication management, what oversight measures are in place to ensure accuracy and prevent the types of errors that can occur in a busy nursing environment?
- 5I appreciate that management is active in responding to feedback online; how do you translate that commitment to open communication into your daily interactions with families who have urgent concerns?
- 6What does the daily social calendar look like, and how do you encourage residents to participate in activities to ensure they feel engaged and part of the community?
Personalized based on this facility's data
Key Review Excerpts
“My dad was unresponsive after 3 days just going for leg pt rehab. Found septic uti infection. Another week in the hospital. No options given but going back there. Call with him crying hanging off the bed for 45 mons wet and no help.”
“My Physical Therapists Kim and Jacob did an excellent job getting me strong and walking well and my Occupational Therapist Madalyn helped me gain the confidence I needed to overcome my fear of showering with a wound vac.”
“The nurses at the right wing treated her nice and the ladies on the front desk treated us kindly,but as soon as my moms health started to get worst they put her on the left side of the building which was hell the room was dirty and the nurses ignored the patients help”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley View Care Center shows significant concerns with families filing 23 complaint-triggered deficiencies across recent inspections. The facility has recurring problems with resident rights violations, infection control, and care planning that persist across multiple surveys despite correction promises. Issues include medication errors, abuse reporting failures, and inadequate nursing supervision, indicating ongoing systemic problems that warrant careful consideration before placement.
Dec 10, 2025Routine9
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Sep 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 19, 2025Complaint5
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 10, 2024Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Dec 10, 2025
12-day denial
Fine
Mar 7, 2024
$16,088
Fine
Oct 4, 2023
$27,788
Payment Denial
Oct 4, 2023
16-day denial
Ownership & Operations
Who Operates This Facility
Valley View Care Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 20 of 20 (Worst)
Ownership & Management
Owners
Robin Eisenberg 2014 Family Trust
Owner · Organization
Branscum, James
Owner
Wronski, Frank
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit nexcarehealth.com
Medicare data downloads
Original nursing home datasets
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