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Nursing HomeMedicaid Investigative

Valley View Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1050 Four Mile Nw, Alpine Center · Grand Rapids, MI 49544139 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 50 Google reviews

5
4
3
2
1
Valley View Care Center Nursing Home in Grand Rapids, MI — Street View
Street View

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (15 vs median 8.0)

Bottom 25% in MI · Below recommended RN staffing · Worst in NEXCARE HEALTH SYSTEMS chain · $43,876 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility has a capable therapy team that has helped some residents return home, the recurring reports of neglect and slow response times are deeply concerning. If you choose this facility, you must be prepared to be highly involved in your loved one's daily care and monitor their medical needs closely, as communication and responsiveness appear to be major weaknesses.

Google Reviews

Google Reviews

50 reviews on Google
Valley View Care Center receives highly polarized feedback, with some families praising the therapy team and specific staff members, while many others report severe neglect and safety concerns. Frequent complaints include long wait times for call lights, medication errors, poor hygiene, and a lack of responsiveness from management. Families considering this facility should be aware of a recurring pattern of reports regarding substandard care and communication failures.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean3.0ActivitiesN/AMeds2.0Memory5.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Specific, named staff members praised for compassion
  • Clean, bright facility environment (noted by some)
  • Successful rehab-to-home transitions for some residents

Concerns

  • Extremely slow response times to call lights and patient needs (mentioned by 9 reviewers)
  • Medication errors and mismanagement of medical equipment (mentioned by 5 reviewers)
  • Unresponsive or rude communication from staff and management (mentioned by 6 reviewers)
  • Poor hygiene, soiled bedding, and lack of cleanliness (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2341.8'19(6)4.52.5'21(8)3.22.7'23(7)3.22.0'25(8)5.0'26(4)

Distribution · 53 analyzed

5
19
4
6
3
1
2
3
1
24

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that Valley View has a strong reputation for successful rehab-to-home transitions; what specific support systems do you have in place to ensure that level of care continues for long-term residents?
  • 2Given that response times to call lights are a top priority for our family, could you walk us through your current process for monitoring and escalating these requests to ensure timely assistance?
  • 3I see that the facility is quite bright and clean in some areas, but I have concerns regarding consistent hygiene standards; what is your daily protocol for maintaining room cleanliness and bedding changes?
  • 4Regarding medication management, what oversight measures are in place to ensure accuracy and prevent the types of errors that can occur in a busy nursing environment?
  • 5I appreciate that management is active in responding to feedback online; how do you translate that commitment to open communication into your daily interactions with families who have urgent concerns?
  • 6What does the daily social calendar look like, and how do you encourage residents to participate in activities to ensure they feel engaged and part of the community?

Personalized based on this facility's data


Key Review Excerpts

My dad was unresponsive after 3 days just going for leg pt rehab. Found septic uti infection. Another week in the hospital. No options given but going back there. Call with him crying hanging off the bed for 45 mons wet and no help.

Rehab patient's family · 2025☆☆☆☆

My Physical Therapists Kim and Jacob did an excellent job getting me strong and walking well and my Occupational Therapist Madalyn helped me gain the confidence I needed to overcome my fear of showering with a wound vac.

Rehab patient · 2026★★★★★

The nurses at the right wing treated her nice and the ladies on the front desk treated us kindly,but as soon as my moms health started to get worst they put her on the left side of the building which was hell the room was dirty and the nurses ignored the patients help

Long-term resident's family · 2024★★☆☆☆
Source: 50 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
19.4%
MI
20.2%
Kent
23.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
12.1%
MI
4.2%
Kent
12.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
19.5%
MI
19.5%
Kent
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
14.4%
MI
11.2%
Kent
15.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
MI
13.1%
Kent
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
15.4%
MI
15.0%
Kent
16.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.3%
Worse than Avg
Here
65.3%
US
81.8%
MI
83.0%
Kent
84.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.1%
Worse than Avg
Here
69.1%
US
79.7%
MI
79.5%
Kent
78.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MI
1.2%
Kent
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
4penalties
Above state avg (9.8)
23 complaint-triggered
$43,876 in fines

Valley View Care Center shows significant concerns with families filing 23 complaint-triggered deficiencies across recent inspections. The facility has recurring problems with resident rights violations, infection control, and care planning that persist across multiple surveys despite correction promises. Issues include medication errors, abuse reporting failures, and inadequate nursing supervision, indicating ongoing systemic problems that warrant careful consideration before placement.

Dec 10, 2025Routine
9
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0810Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 10, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Sep 24, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 27, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 19, 2025Complaint
5
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 10, 2024Routine
11
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Payment Denial

Dec 10, 2025

12-day denial

Fine

Mar 7, 2024

$16,088

Fine

Oct 4, 2023

$27,788

Payment Denial

Oct 4, 2023

16-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Valley View Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nexcare Health Systems

Chain Size

20 facilities nationwide

Chain avg rating: 3.6/5 · Rank 20 of 20 (Worst)

Ownership & Management

Owners

Robin Eisenberg 2014 Family Trust

Owner · Organization

31%

Branscum, James

Owner

31%

Wronski, Frank

Owner

31%

Key personnel

Williams, LindaW-2 Managing EmployeePerry, MichaelOfficer / DirectorSangster, ToddOfficer / DirectorNexcare Health Systems, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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