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Public Google reviewers rate this highly and often mention beautiful, clean, and well-maintained facility. Schedule a visit to confirm the fit.
based on 48 Google reviews
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Public Google reviewers rate The Cortland Riverside Gardens highly. Reviewers highlight: beautiful, clean, and well-maintained facility, friendly and welcoming admissions and front desk staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Cortland Riverside Gardens is frequently praised for its beautiful, clean facility and friendly, welcoming staff during tours and daytime hours. However, several families have raised significant concerns regarding the quality of care for residents requiring higher levels of assistance, specifically citing understaffing and neglect during off-hours.
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Key Review Excerpts
“My Aunt is bed bound and didn't get dinner one night or breakfast the next day.”
“The staff was awesome starting with the director who sets the tone got everything in place, the wellness director who spent a lot of time with mom and was very attentive.”
“Late one night she lost her contacts down the drain and Brooke took apart the drain and found them both. They pay attention to detail!”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious concerns regarding staffing levels, failure to follow resident service plans, and inadequate hygiene care. Specifically, there were instances of insufficient staffing to ensure resident protection and gaps in medical documentation regarding skin assessments and meal assistance.
The facility worked below staffing levels on 09/30/2024 and does not have an organized program in place to ensure resident protection when a caregiver is late or absent.
Staff do not provide Resident A care in accordance with service plan; specifically, documentation was blank for skin assessments, meal assistance, shift rounds, and oral care, making it impossible to determine if care was provided.
Residents are not bathed and left soiled.
Ahr Riverside Grand Rapids Mi Trs Sub LLC
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Google Reviews
48 reviews from families & visitors
Official Website
Visit cortlandriversidegardens.com
MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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