Valley View Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing
What this means for your family
The facility excels in providing compassionate, person-centered care and high-quality rehabilitation therapy. However, because some reviewers have reported significant issues with staffing levels and facility hygiene, you should specifically ask about their current nurse-to-patient ratios and conduct unannounced visits to check for cleanliness.
Google Reviews
Google Reviews
48 reviews on Google“Families considering Valley View Care Center will find a facility highly praised for its exceptionally compassionate and attentive nursing and therapy staff. While many residents report feeling treated like family, there are significant, serious concerns regarding staffing shortages and hygiene issues raised by some reviewers. Prospective families should prioritize verifying current staffing levels and cleanliness standards during in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Effective rehabilitation and physical therapy services
- Friendly and professional atmosphere
- Clean and well-maintained environment
Concerns
- Staffing shortages leading to delayed response to call lights (mentioned by 2 reviewers)
- Issues with facility odor and hygiene (mentioned by 2 reviewers)
- Unprofessional communication from office staff
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read some wonderful things about the compassion of your nursing staff; how do you ensure that same level of care is maintained during busy shifts?
- 2With the recent focus on improving health inspection scores, what specific steps is the facility taking to address recent state violations?
- 3How does the team manage call light response times to ensure residents aren't waiting long for assistance?
- 4What are your protocols for maintaining cleanliness and managing facility odors to ensure a fresh environment for residents?
- 5How does the office staff communicate important medical updates or changes in condition to family members?
- 6Can you tell me more about the rehabilitation and physical therapy services available for residents looking to regain strength?
Personalized based on this facility's data
Key Review Excerpts
“I stayed here twice due to medical conditions. The staff and nurses are great. I'm leaving here today after my 2nd stay. They had a trick or trunk. Last night out in the parking lot. They allowed those of him patients to go outside and attend it supervised.”
“I was housed at Valley View Care from January 2024 until April 2024 recovering from an horrible leg accident. It was there that I was proudly known as 'coffee man'. I want all the staff to know how I appreciated what such considerate and amazing care us patients got from them each day.”
“This spot is a WONDERFUL PLACE TO BE when one needs that EXTRA CARE necessary while RECOUPERATING from ANY NUMBER OF ailment. EVERYONE from Jasmin to Carmen, Leah,....I'd have to list EVERY single employee there... Males included go that EXTRA MILE for their patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley View Care Center shows concerning patterns with families filing 15 complaint-triggered surveys, revealing recurring issues in resident dignity and respect, care planning, and safety hazards. The facility repeatedly struggles with protecting residents from abuse and neglect, maintaining proper care plans, and ensuring accident-free environments. While all deficiencies show correction dates, the persistent nature of these core care problems across multiple surveys suggests ongoing systemic issues that families should carefully investigate during visits.
Mar 20, 2026Complaint1
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Feb 9, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Dec 18, 2025Routine20
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Aug 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Payment Denial
May 21, 2025
13-day denial
Payment Denial
Aug 1, 2024
17-day denial
Ownership & Operations
Who Operates This Facility
Valley View Care Center
for profit
Chain Affiliation
Ajc Healthcare
14 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 13
Ownership & Management
Owners
Rolling Hills Care Center Holdings LLC
Owner · Organization
Swc CA Opco, LLC
Owner (parent company) · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit valleyviewcarecenter.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.