Valley Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise effective and dedicated rehabilitation therapy team. Still worth an in-person visit.
based on 161 Google reviews
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What this means for your family
While many families report excellent experiences with the rehabilitation team and facility cleanliness, there is a persistent pattern of serious complaints regarding responsiveness and hygiene. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically how they address call-light response times and patient hygiene protocols.
Google Reviews
Google Reviews
161 reviews on Google“Valley Rehabilitation and Nursing Center receives polarized feedback, with many families praising the facility's recent renovations, friendly staff, and effective rehabilitation therapy department. However, critical concerns regarding neglect, poor communication, slow response times to call lights, and hygiene issues in specific units are consistently raised by multiple reviewers. Families considering this facility should weigh the positive reports of modern amenities against these serious allegations of inconsistent care.”
Quality Themes
Tap a score for detailsStrengths
- Effective and dedicated rehabilitation therapy team
- Clean, modernized facility and common areas
- Friendly and compassionate nursing staff
- Helpful administrative support for insurance and paperwork
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Neglect and poor hygiene (e.g., feces on floors, bedsores) (mentioned by 3 reviewers)
- Inadequate staffing levels, particularly on weekends (mentioned by 3 reviewers)
- Missing personal belongings and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 165 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2With the rehabilitation team being a highlight here, how do you ensure that same level of dedicated attention carries over to daily hygiene and personal care needs?
- 3Could you walk me through the protocol for call lights, especially during weekend shifts when staffing levels might fluctuate?
- 4Given the recent focus on updating your facility, what specific measures are in place to ensure residents' personal belongings and clothing are tracked and kept secure?
- 5Since medication management is a critical part of care, could you explain the oversight process your nursing staff uses to ensure accuracy and consistency?
- 6What does a typical social or activity schedule look like for residents who may need a bit more support throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was GREAT. The nursing department was very attentive when she would ring her light for assistance. Overall a wonderful facility!”
“My father has a form of lewy body dementia. Antipsychotics medications such as Haldol are contraindicated in this population. It did not stop Valley Health from giving it to him in an effort to medicate him to the point where they would not have to take care of him.”
“I popped into see Mom on occasions. There was human feces all over bathroom floor that been there for days. It's very hard to get through to talk to Mom. They lost her dentures.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley Rehabilitation and Nursing Center has accumulated 44 deficiencies across three surveys, primarily involving fire safety systems, exit clearance, and care planning. The facility shows recurring issues with fire safety equipment maintenance, emergency preparedness, and resident assessment processes that persist across multiple inspection periods. While all deficiencies report planned corrections, the pattern of repeated fire safety violations and care planning gaps suggests ongoing operational challenges families should investigate during visits.
Dec 12, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 30, 2023Routine13
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Jun 10, 2021Routine16
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Valley Rehabilitation and Nursing Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 7 of 57
Ownership & Management
Owners
Virginia Care Holco LLC
Owner · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Isva Holdings LLC
Owner (parent company) · Organization
Jkva Holdings LLC
Owner (parent company) · Organization
Mlva Holdings LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Rajchenbach, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit valleyrehabhc.com
Medicare data downloads
Original nursing home datasets
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