Francis Marion Manor Health & Rehabilitation
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
The facility is widely praised for its cleanliness and friendly staff, making it a strong candidate for those prioritizing a welcoming environment. However, given the serious concerns raised regarding medication management and nursing responsiveness, we strongly recommend that you observe a medication pass during your tour and ask specific questions about how the facility monitors and verifies nursing tasks.
Google Reviews
Google Reviews
52 reviews on Google“Francis Marion Manor Health & Rehabilitation receives overwhelmingly positive feedback, with many visitors and family members praising the clean environment and the kindness of the staff. While the majority of reviews highlight a welcoming atmosphere and professional care, there are isolated but severe reports regarding medication management and nursing responsiveness that families should investigate further.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Kind, professional, and welcoming staff
- Effective physical therapy services
- Responsive and helpful administrative team
Concerns
- Medication management and nursing bedside manner (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community and responds to feedback; how does that culture of communication extend to the daily care of residents?
- 2We are very impressed by the cleanliness of the facility; what are your specific protocols for maintaining such a well-kept environment for the residents?
- 3Since physical therapy is such a highlight here, could you tell us more about how the therapists work with residents to help them regain their independence?
- 4Could you walk us through your process for medication administration and how you ensure accuracy and consistency for every resident?
- 5In terms of nursing care, how do you support your staff in maintaining a warm, compassionate bedside manner during busy shifts?
- 6What does a typical day look like for residents in terms of social activities and opportunities to connect with others?
Personalized based on this facility's data
Key Review Excerpts
“The staff make the Manor a true home for the residents that they care for.”
“My husband just got here from roanoke needing intense physical therapy from a cerebral fusion the staff had everything ready for him when he got there. All the staff were so friendly and helpful and made us feel like we were family.”
“My husband's aunt has been in the facility since March 2025 and previously at different nursing home. We're very happy with her care! She's really happy about the food! How awesome the nurses and aide's are she said they are respectful,caring and helps her when she needs it!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Francis Marion Manor has a mixed record with 18 deficiencies across 3 surveys, all corrected by the facility. The most recent 2024 survey found issues with nursing staffing, abuse prevention policies, medical records, and staffing reporting. Earlier surveys identified problems with fire safety systems and medication management. While all deficiencies were addressed, the recurring pattern of operational and safety issues warrants careful consideration during your visit.
Aug 14, 2024Routine4
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 4, 2021Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Feb 21, 2020Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Francis Marion Manor Health & Rehabilitation
nonprofit
Chain Affiliation
Ahava Healthcare
16 facilities nationwide
Ownership & Management
Owners
Francis Marion Operations Group Holdco LLC
Owner · Organization
Ballad Health
Owner (parent company) · Organization
Bho Operating Group LLC
Owner (parent company) · Organization
Blue Ridge Medical Management Corporation
Owner (parent company) · Organization
Mountain States Health Alliance
Owner (parent company) · Organization
Labin, Shiya
Owner (parent company)
Neuman, Benjamin
Owner (parent company)
Niederman, Anshel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit francisctr.com
Medicare data downloads
Original nursing home datasets
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