See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Valley Manor Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1401 S Cascade Ave, Montrose, CO 81401101 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 21 Google reviews

5
4
3
2
1
Valley Manor Care Center Nursing Home in Montrose, CO — Street View
Street View

Watch Valley Manor Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While many families report excellent, compassionate care, the facility has a history of serious complaints regarding hygiene and communication. When touring, ask specifically about their protocols for incontinence care and how they handle family communication during resident transitions to ensure your loved one's needs are consistently met.

Google Reviews

Google Reviews

21 reviews on Google
Valley Manor Care Center receives polarized feedback from families, with many praising the staff's kindness and attentiveness, while others report serious lapses in basic hygiene and communication. While some families describe a warm, supportive environment for their loved ones, others have raised alarming concerns regarding neglect, such as residents being left in soiled diapers for extended periods and issues with personal property.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean4.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Kind and cheerful nursing staff
  • Responsive to resident incidents
  • Well-groomed and cared-for residents
  • Supportive environment for long-term residents

Concerns

  • Hygiene and basic care neglect (e.g., soiled diapers) (mentioned by 2 reviewers)
  • Poor communication regarding resident status and discharge (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(1)3.04.3'18(4)3.41.0'22(1)3.35.0'25(1)5.0'26(2)

Distribution · 22 analyzed

5
10
4
4
3
1
2
1
1
6

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I've heard wonderful things about how kind and cheerful the nursing staff is here; how do you foster that positive culture among your team?
  • 2What specific protocols do you have in place to ensure consistent hygiene and personal care for residents throughout the day?
  • 3How does the facility ensure that family members are kept updated and informed regarding any changes in a resident's health or status?
  • 4With the recent health inspections, what specific steps is the facility taking to address and resolve the identified deficiencies?
  • 5Could you tell me more about the daily activities and social engagement opportunities available to help residents stay active and connected?
  • 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

Everyone at VM was very caring and kind, even though he was a bit of a difficult resident. They were in his room constantly checking in on him and responded very quickly when he had incidents.

Long-term resident's family · 2024★★★★

My father had to spend several hours in a soiled diaper today (as many as 4 hours by his accounts and is not the first time this has happened).

Long-term resident's family · 2019☆☆☆☆

In addition the staff always helped my aunt to be dressed nicely, well groomed, and ready to go on outings when we visited. Our family feels Valley Manor was a wonderful home for our aunt during her final years.

Long-term resident's family · 2025★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
4.19hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
15.5%
CO
20.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.4%
CO
21.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
15.3%
CO
14.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
12.1%
CO
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.3%
Mixed vs Avgs
Here
14.3%
US
19.5%
CO
11.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
93.4%
CO
93.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
79.8%
CO
75.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.5%
Better than Avg
Here
92.5%
US
81.8%
CO
76.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (8.8)
2 complaint-triggered
$43,131 in fines

Valley Manor shows concerning patterns with 28 deficiencies across multiple surveys, including two complaint-triggered issues where families reported safety concerns and respiratory care problems. The facility has recurring problems with abuse/neglect protections (cited four times), food service quality, and resident rights, with many issues persisting across different surveys from 2021-2024, suggesting difficulty maintaining consistent compliance even after corrections.

Dec 10, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 23, 2024Routine
10
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 8, 2023Complaint
1
0695Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Nov 17, 2022Routine
7
0550Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Aug 12, 2021Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Federal Penalties

Fine

May 23, 2024

$35,968

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
3deficiencies
Jun 3, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Nov 18, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Jul 23, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Jul 23, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Jun 19, 2024Routine
N/A0000, 0211, 0321 and 6 more

K-511 Utilities – Gas and ElectricThrough observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and NFPA 54. This was evidenced by:1) Gas valves on the dryer(s) not rated for more than 2000 feet elevation need high-elevation gas valvesNFPA 54 11.1.2 High Altitude.Gas input ratings of appliances shall be used for elevations up to 2000 ft (600 m). The input ratings of applia.. The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register, Section 42 CFR 483.70(a).Life safety features that meet the requirements for new construction at the time of licensure or certification shall be maintained and not diminished.The initial comments (ID Prefix Tag K-000) are informational only and are a representation of the facility' s general characteristics.The facility, which is licensed for 101 beds and had a.. Through document review during the survey, it was determined that the facility failed to maintain the electrical systems in accordance with NFPA 99. This was evidenced by:1) Receptacle Testing (99 6.3.4.1): Not ProvidedNFPA 996.3.4.1.1Where hospital-grade receptacles are required at patient bed locations and in locations where deep sedation or general anesthesia is administered, testing shall be performed after initial installation, replacement, or s.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 72. This was evidenced by: 1) Fire Alarm Annual: Not provided, last shown is 2.17.23 had deficiencies 2) Fire Alarm Semi-Annual: Not ProvidedBased on a record review, it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety .. Through observation during the survey, it was determined that the facility failed to maintain doors in accordance with NFPA 101. This was evidenced by:1) Need to clear the egress path from the dining room to the public way2) The egress pathway to the public way from memory care is obstructed by the west gateNFPA 101 7.1.10.1* General.Means of egress shall be continuously maintained free of all obstructions or impediments to full instant use in the case of fire .. Through observation during the survey, it was determined that the facility failed to maintain hazardous areas in accordance with NFPA 101. This was evidenced by:1) Need to add fire caulking to all nursery call wiring penetrations through fire barriers; also need to fix ceiling membrane penetrationsNFPA 10119.3.6.2.2* Corridor walls shall have a minimum 1/2-hour fire resistance rating.19.3.6.2.3* Corridor walls shall form a barrier to limit the transfer of smoke... Through observation during the survey, it was determined that the facility failed to maintain hazardous areas in accordance with NFPA 101. This was evidenced by:1) The salon deemed hazardous area needs door closure NFPA 101 21.3.2.1 Doors. Doors to hazardous areas shall be self-closingor automatic closing in accordance with 21.2.2.4.NFPA 101 21.3.2 Protection from HazardsThis deficiency could affect occupants, who might include residents, staff, and vi.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 99. This was evidenced by:1) Need proper signage for oxygen use NFPA 10111.3.4.1 A precautionary sign, readable from a distance of 1.5 m (5 ft), shall be displayed on each door or gate of the storage room or enclosure.11.3.4.2 The sign shall include the following wording as a minimum:CAUTION:OXIDIZING GAS(ES) S.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and NFPA 80. This was evidenced by:1) Chapel double fire door not latching2) fire door labels are painted over3) sunshine double fire door not latching4) four-way double door not latching5) rehab hall door closure sticks and prevents a 90 degree open within 15 lbs of force6) rehab gym fire doors not latching7) garden fire ..

May 23, 2024Routine
N/A0000, 0551, 0565 and 8 more

A recertification survey was conducted from 5/20/24 to 5/23/24. Ten deficiencies were cited. An Emergency Preparedness survey was conducted from 5/20/24 to 5/23/24. No deficiencies were cited. Based on interviews and record review, the facility failed to ensure residents were free from unnecessary psychotropic medications for two (#30 and #21) of five residents reviewed for medications out of 38 sample residents.Specifically, the facility failed to ensure as needed (PRN) psychotropic medications were discontinued after 14 days for Resident #.. Based on interviews, record review and observations, the facility failed to ensure residents consistently receive food prepared by methods that conserved nutritive value, palatable in taste, texture, appearance and temperature.Specifically, the facility failed to ensure the residents' food was palatable in taste, texture, appearance .. Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of disease and infection on two of two units.Specifically, the facility failed to wipe down a shared mechanical lift and slings betwee.. Based on observations, interviews and record review, the facility failed to ensure residents received the appropriate treatment and services to maintain their highest practicable physical, mental and psychosocial well-being for two (#6 and #66) of six residents reviewed for dementia care out of 38 sample residents.Specifically, the facility failed to:-Ef.. Based on observations, record review and interviews, the facility failed to ensure residents were free from physical restraints for one (#50) of three residents out of 38 sample residentsSpecifically, the facility failed to ensure staff used a gait belt appropriately for assistance and not to restrain a resident from getting out of her wheelchair.Finding.. Based on observations, record review and interviews, the facility failed to store, prepare, distribute and serve food in a sanitary manner in two of three dining rooms and one of one kitchenette.Specifically, the facility failed to:-Ensure hand hygiene was offered and provided to residents during meal times; -Ensure staff plating ready-to-eat food used h.. Based on record review and interviews, the facility failed to ensure residents were kept free from abuse for two (#66 and #6) of five residents reviewed for abuse out of 38 sample residents.Specifically, the facility failed to: -Prevent Resident #6 from physically abusing Resident #66;-Update Resident #66 and Resident #6' s care plans with effective in.. Based on record review and interviews, the facility failed to ensure the resident' s legal representative was provided an opportunity to exercise a right on behalf of the resident for one (#30) of five residents reviewed for resident rights out of 38 sample residents.Specifically, the facility failed to:-Ensure Resident #30' s Medical Orders for Scope of Treatmen.. Based on record review and interviews, the facility failed to ensure two (#17 and #39) of five residents out of 38 sample residents received the care and services necessary to meet their nutrition and hydration needs and to maintain their highest level of physical well-being.Resident #17 was admitted to the facility on 2/11/21 with diagnoses of chro.. Based on resident and staff interviews and record review, the facility failed to act promptly upon the grievances concerning issues of resident care and life in the facility that were important to the residents.Specifically, the facility failed to effectively address, resolve and maintain a systematic approach to ongoing resident concerns of staff treat..

May 23, 2024Complaint
CleanReport

No deficiencies found during this inspection.

May 23, 2024Other
N/A0000 & 0709

A licensure survey was completed on 5/20/24 to 5/23/24. One deficiency was cited. Based on record review and interviews, the facility failed to ensure two (#17 and #39) of five residents out of 38 sample residents received the care and services necessary to meet their nutrition and hydration needs and to maintain their highest level of physical well-being.Resident #17 was admitted to the facility on 2/11/21 with diagnoses of chronic obstructive pulmonary disease (COPD), chronic respiratory failure and severe protein-calorie malnutrition. On 10/4/23, the resident weighed 137 pounds (lbs). On 10/25/23 the resident sustained a 5.8% (percent) (7.88 lbs) weight loss in 21 days, which was considered severe. After the resident sustained the weight loss the facility failed to implement additional nutritional interventions to address the resident' s weight loss. The resident sustained an additional 8.5% (11.8 lbs) weight loss from 10/25/23 to 11/22/23, which was considered significant. The facility failed to implement additional nutritional interventions to address the resident' s continued severe weight loss. On 11/8/23 a physician' s order was entered into the resident' s electronic medical record (EMR) which indicated to weigh the resident weekly on Wednesdays. The facility failed to consistently monitor the resident' s weight. On 2/14/24, the resident weighed 111 lbs. The resident sustained 19% (26 lbs) weight loss from 10/4/23 to 2/14/24, which was considered severe. The only nutrition intervention that was implemented was a nutritional supplement in September 2023, prior to the resident sustaining severe weight loss. The facility failed to provide the supplement as ordered and consistently document the amount the resident consumed when the oral nutritional supplement was offered. Additionally, the facility failed to monitor and track Resident #39' s weight loss and implement person-centered nutritional interventions to address the resident' s weight loss. Findings include:I. Facility policy and procedureThe Comprehensive Medical Nutrition Therapy Assessment policy, revised 2021, was provided by the nursing home administrator (NHA) on 5/23/2..

Ownership & Operations

Who Operates This Facility

Owner / Operator

Valley Manor Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Volunteers of America Senior Living

Chain Size

6 facilities nationwide

Chain avg rating: 2.8/5 · Rank 2 of 4

Ownership & Management

Key personnel

Bloom, ShawnOfficer / DirectorErickson, KarenOfficer / DirectorHackett, KarenOfficer / DirectorJackson, CarmenOfficer / DirectorKing, MichaelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call