Valley Crest
Families consistently rate this highly — reviewers highlight compassionate and attentive med-techs. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
The staff at Valley Crest are frequently described as exceptionally loving and patient, which is vital for memory care. However, you must perform your own due diligence regarding hygiene and meal quality, as there are documented instances of neglect and poor food standards. We recommend visiting during meal times and asking specifically about their protocols for incontinence care and hygiene monitoring.
Google Reviews
Google Reviews
37 reviews on Google“Families often praise the compassionate, attentive nursing and med-tech staff, noting that many residents thrive under their care. However, there are serious allegations regarding hygiene, neglect, and poor food quality that should be investigated during a visit. While many find the environment homey and welcoming, some reviewers have reported significant issues with management communication and resident dignity.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive med-techs
- Welcoming and friendly front desk staff
- Warm, home-like atmosphere for memory care
- Strong emotional support for family members
Concerns
- Neglect regarding hygiene and frequent UTIs
- Poor food quality and unpleasant dining (mentioned by 2 reviewers)
- Difficulty communicating with management/directors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
The owner relies heavily on a library of templated responses that vary slightly depending on the star rating. While they attempt to personalize some 5-star reviews by name, many responses are repetitive copy-paste scripts.
Questions for Your Tour
- 1It's wonderful to see how much the staff engages with families; how do you ensure that communication between the management team and family members stays consistent and easy?
- 2We've heard such lovely things about the compassion of your med-techs; could you walk us through the specific protocols they follow for monitoring resident health and preventing issues like UTIs?
- 3What does a typical daily menu look like, and are there opportunities for residents to have input on food variety or dining preferences?
- 4Could you tell us more about the cleaning schedules and how you maintain a high standard of hygiene in the private resident rooms?
- 5What kind of daily activities or social outings are planned to help residents enjoy that warm, home-like atmosphere you've created?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying both the clinical staff and our family?
Personalized based on this facility's data
Key Review Excerpts
“The caretakers and med techs at this facility are super kind and attentive to their patients!! Naomi at the front desk has a wonderful positive attitude with anyone that comes in and especially the residents.”
“I watched without the staff knowing I saw true caring from all the workers, standing off to the side I realized these ppl really practice what they preach. The patience and love was refreshing.”
“She did not have anyone check on her all day until the evening. She developed UTI's several times and needed to go to the hospital because she was not being changed enough.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 5, 2026OtherClean
The facility underwent an unannounced Case Management Visit following a Special Incident Report. The Licensing Program Analyst conducted a health and safety check and reviewed resident records. No deficiencies were observed during this visit.
Jan 14, 2026InspectionClean
The facility underwent an unannounced required 1-year inspection. Overall, the facility was found to be clean and in good repair, with adequate staffing and proper food service procedures observed. However, one Type A deficiency was cited regarding the improper storage and accessibility of cleaning chemicals.
Apr 1, 2025ComplaintClean
This report details a complaint investigation conducted regarding allegations of staff failing to follow special dietary plans and using medication restraint. The investigation found no evidence to corroborate either allegation, resulting in the status of 'Unsubstantiated' for both complaints.
Jan 10, 2025OtherClean
The facility underwent an announced Pre-licensing visit for a change of ownership (CHOW). The inspection covered physical plant, food service, and care/supervision areas. Overall, the facility appears to be ready for licensure with no deficiencies cited in the provided report.
Dec 18, 2024OtherClean
The facility underwent an Office visit on December 18, 2024. The administrator and applicant participated in a comprehensive interview (COMP II), confirming understanding of various licensing laws and operational areas. No specific deficiencies were cited in the provided report content.
Ownership & Operations
Who Operates This Facility
Valley Crest Memory Care LLC
JORDAN, KIMBERLY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit valleycrestseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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