Spring Valley Post Acute LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in DAVID & FRANK JOHNSON chain · $82,963 in fines
What this means for your family
This facility offers a highly engaging activities program that can greatly improve quality of life for social residents. However, you must exercise extreme caution regarding clinical care, as multiple families have reported serious issues with neglect, hygiene, and unresponsive nursing staff.
Google Reviews
Google Reviews
69 reviews on Google“Families considering Spring Valley Post Acute should be aware of significant concerns regarding patient neglect, understaffing, and hygiene issues, with several reviewers reporting instances of unhygienic conditions and unresponsive call lights. However, some residents and their families praise the activities department and certain nursing staff for being friendly and engaging.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities department
- Friendly and supportive staff members
- Cleanliness in specific rooms/areas
- Effective physical therapy for some patients
Concerns
- Staffing shortages and slow response times (mentioned by 5 reviewers)
- Poor hygiene and unpleasant odors (mentioned by 4 reviewers)
- Unprofessional management and administration (mentioned by 3 reviewers)
- Malfunctioning call lights or equipment (mentioned by 2 reviewers)
- Inconsistent food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of programs available to keep residents engaged?
- 2How do you ensure that call lights are responded to promptly, especially during busy shifts or overnight?
- 3What specific steps is the facility taking to ensure consistent cleanliness and a fresh environment in all resident rooms and common areas?
- 4Could you describe the process for communicating updates regarding a resident's care or health status to their family members?
- 5How does the dining team work to ensure that meal quality and nutrition are consistent for every resident every day?
- 6In the event of a medical emergency or a sudden change in a resident's condition, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“All girls from activities department are very caring and kind. My stay at Spring Valley was beyond amazing, I learned so many new things from the girls and their activities.”
“The food is excellent and menu varied. The staff was extremely professional and friendly. The rooms were cleaned everyday and I saw no evidence of any bugs or insects.”
“My mother kept repeating herself may I borrow a pen please. Nurse said no. I am using it. You can't borrow my pen. She kept ignoring her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Spring Valley Post Acute has a concerning pattern of recurring deficiencies across 72 violations since 2019, with families filing 8 complaint-triggered reports involving improper restraint use, inadequate care, and failure to notify families of incidents. The facility struggles most with fire safety systems, nutrition and dietary services, and resident protection from abuse and neglect, with many issues persisting across multiple surveys despite reported corrections.
Mar 5, 2026Routine7
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Mar 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2024Routine14
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nov 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 12, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Sep 26, 2025
$15,920
Fine
Nov 6, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,587
Fine
Sep 18, 2023
$4,587
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,587
Fine
Jul 17, 2023
$10,586
Fine
Jun 26, 2023
$2,823
Fine
Jun 20, 2023
$2,470
Fine
May 23, 2023
$707
Ownership & Operations
Who Operates This Facility
Spring Valley Post Acute LLC
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 44 of 45 (Worst)
Ownership & Management
Owners
Chambers, Thomas
Owner
Johnson, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit springvalleypostacute.com
Medicare data downloads
Original nursing home datasets
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