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Nursing HomeMedicaid Investigative

Spring Valley Post Acute LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

14973 Hesperia Road, Victorville, CA 92395126 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 69 Google reviews

5
4
3
2
1
Spring Valley Post Acute LLC Nursing Home in Victorville, CA — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)

Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in DAVID & FRANK JOHNSON chain · $82,963 in fines

Source: Medicare data

What this means for your family

This facility offers a highly engaging activities program that can greatly improve quality of life for social residents. However, you must exercise extreme caution regarding clinical care, as multiple families have reported serious issues with neglect, hygiene, and unresponsive nursing staff.

Google Reviews

Google Reviews

69 reviews on Google
Families considering Spring Valley Post Acute should be aware of significant concerns regarding patient neglect, understaffing, and hygiene issues, with several reviewers reporting instances of unhygienic conditions and unresponsive call lights. However, some residents and their families praise the activities department and certain nursing staff for being friendly and engaging.

Quality Themes

Tap a score for details
Food2.0Staff2.0Clean2.0Activities8.0MedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Engaging activities department
  • Friendly and supportive staff members
  • Cleanliness in specific rooms/areas
  • Effective physical therapy for some patients

Concerns

  • Staffing shortages and slow response times (mentioned by 5 reviewers)
  • Poor hygiene and unpleasant odors (mentioned by 4 reviewers)
  • Unprofessional management and administration (mentioned by 3 reviewers)
  • Malfunctioning call lights or equipment (mentioned by 2 reviewers)
  • Inconsistent food quality (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(8)'19(3)'21(9)'23(8)'25(7)'26(7)

Distribution · 74 analyzed

5
27
4
6
3
3
2
2
1
36

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your activities department; could you tell us more about the types of programs available to keep residents engaged?
  • 2How do you ensure that call lights are responded to promptly, especially during busy shifts or overnight?
  • 3What specific steps is the facility taking to ensure consistent cleanliness and a fresh environment in all resident rooms and common areas?
  • 4Could you describe the process for communicating updates regarding a resident's care or health status to their family members?
  • 5How does the dining team work to ensure that meal quality and nutrition are consistent for every resident every day?
  • 6In the event of a medical emergency or a sudden change in a resident's condition, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

All girls from activities department are very caring and kind. My stay at Spring Valley was beyond amazing, I learned so many new things from the girls and their activities.

Former resident · 2024★★★★★

The food is excellent and menu varied. The staff was extremely professional and friendly. The rooms were cleaned everyday and I saw no evidence of any bugs or insects.

Rehab patient · 2023★★★★★

My mother kept repeating herself may I borrow a pen please. Nurse said no. I am using it. You can't borrow my pen. She kept ignoring her.

Long-term resident's family · 2025☆☆☆☆
Source: 69 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
4.61hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.5%
Worse than Avg
Here
31.5%
US
19.5%
CA
13.7%
San bernardino
16.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.4%
Worse than Avg
Here
82.4%
US
95.5%
CA
98.2%
San bernardino
98.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
CA
7.0%
San bernardino
10.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.7%
Worse than Avg
Here
19.7%
US
19.4%
CA
10.7%
San bernardino
8.4%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility8.5%
Worse than Avg
Here
8.5%
US
1.6%
CA
1.2%
San bernardino
1.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.4%
Worse than Avg
Here
17.4%
US
14.4%
CA
10.4%
San bernardino
11.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
San bernardino
97.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.4%
Mixed vs Avgs
Here
91.4%
US
79.7%
CA
93.2%
San bernardino
94.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.3%
Worse than Avg
Here
3.3%
US
1.6%
CA
1.5%
San bernardino
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
16penalties
Well below state avg (15.4)
8 complaint-triggered
$82,963 in fines

Spring Valley Post Acute has a concerning pattern of recurring deficiencies across 72 violations since 2019, with families filing 8 complaint-triggered reports involving improper restraint use, inadequate care, and failure to notify families of incidents. The facility struggles most with fire safety systems, nutrition and dietary services, and resident protection from abuse and neglect, with many issues persisting across multiple surveys despite reported corrections.

Mar 5, 2026Routine
7
0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Sep 26, 2025Complaint
1
0604Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Mar 13, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 21, 2024Routine
14
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Nov 13, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 12, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Sep 26, 2025

$15,920

Fine

Nov 6, 2023

$4,587

Fine

Oct 17, 2023

$4,587

Fine

Oct 10, 2023

$4,587

Fine

Oct 2, 2023

$4,587

Fine

Sep 25, 2023

$4,587

Fine

Sep 18, 2023

$4,587

Fine

Sep 11, 2023

$4,587

Fine

Sep 5, 2023

$4,587

Fine

Aug 28, 2023

$4,587

Fine

Aug 21, 2023

$4,587

Fine

Aug 14, 2023

$4,587

Fine

Jul 17, 2023

$10,586

Fine

Jun 26, 2023

$2,823

Fine

Jun 20, 2023

$2,470

Fine

May 23, 2023

$707

Ownership & Operations

Who Operates This Facility

Owner / Operator

Spring Valley Post Acute LLC

Organization Type

for profit

Chain Affiliation

Chain Name

David Johnson

Chain Size

47 facilities nationwide

Chain avg rating: 3.2/5 · Rank 44 of 45 (Worst)

Ownership & Management

Owners

Chambers, Thomas

Owner

Johnson, David

Owner

Key personnel

Meridian Management Services LLCManagerSpring Valley Post Acute LLCManagerChambers, ThomasManagerJohnson, DavidManagerReddy, HariManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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