University Park Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (30 vs median 13.0)
- High RN turnover (57%)
Below average in CA · Critically understaffed (RN) · $230,606 in fines · Abuse citation
What this means for your family
The facility appears to provide competent rehabilitation care and a welcoming admissions process. However, you should closely monitor the quality of bedside care, as there are significant reports of management mistreating the nursing staff, which can lead to high turnover and inconsistent care.
Google Reviews
Google Reviews
5 reviews on Google“Families seeking rehabilitation services may find comfort in the facility's admissions process and administrative support, as noted by a recent rehab patient's relative. However, there are serious allegations regarding a toxic work environment and verbal abuse of nursing staff by management that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Supportive administration and marketing staff
- Effective rehabilitation for hip fractures
- Comfortable admission process
Concerns
- Alleged verbal abuse of CNAs by management
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how smooth the admission process is here; what can we expect during the first few days of moving in?
- 2Since we've heard your rehab team is particularly effective with hip fractures, how would you tailor a physical therapy plan for a resident recovering from a fall?
- 3We noticed there have been some recent challenges with state inspections; what specific steps is the facility taking right now to address those deficiencies and improve care?
- 4How does the nursing staff manage medical emergencies or sudden changes in health during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6We want to ensure a positive environment for everyone; how does the administration support and communicate with the CNA staff to maintain a healthy workplace culture?
Personalized based on this facility's data
Key Review Excerpts
“The marketer pauline I believe was her name came to the hospital to see my uncle and she was just a breath of fresh air. Made me and my uncle feel so comfortable that it was an easy choice.”
“I have personally witnessed CNA's walking out of their shift in tears. This should be investigated and I have already contacted the state.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated complaints from families, with 52 complaint-triggered deficiencies across 113 total violations. The three most recurring problems involve protecting residents from abuse and neglect, medication management errors, and accident prevention failures. While the facility corrects issues when cited, the same serious problems—particularly abuse protection and safety hazards—persist across multiple years of inspections, indicating ongoing systemic challenges with resident care and safety.
Feb 5, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 18, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 28, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Feb 13, 2025
$59,384
Fine
Aug 27, 2024
$57,656
Fine
Jul 3, 2024
$38,569
Fine
Jan 23, 2024
$74,997
Ownership & Operations
Who Operates This Facility
University Park Healthcare Center
for profit
Ownership & Management
Owners
Maple University Holdings, LLC
Owner · Organization
Bercovich, Ezequiel
Owner
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Aaron Mayer Dated Decem
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Abraham Mayer Dated Dec
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Akiva Mayer Dated Decem
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Aviva Mayer Dated Decem
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Talia Mayer Dated Decem
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Zachary Mayer Dated Dec
Owner · Organization
Gewirtz, Chonoch
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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