United Presbyterian Home
Strong Medicare quality ratings; families often praise beautiful, well-maintained facilities. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
United Presbyterian Home is widely praised for its beautiful grounds and friendly, competent staff, making it a comfortable choice for many residents. However, families should be aware of a recent report regarding a lack of administrative support during end-of-life transitions; we recommend asking management specifically about their bereavement and communication protocols to ensure they align with your expectations.
Google Reviews
Google Reviews
40 reviews on Google“United Presbyterian Home is generally viewed as a welcoming and well-maintained community, with many reviewers praising the beautiful facilities and friendly staff. While most feedback is positive regarding the atmosphere and care, at least one family member expressed significant disappointment regarding a perceived lack of empathy and communication following a resident's passing.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facilities
- Friendly and helpful staff
- Cozy, community-oriented atmosphere
- Good variety of living options
Concerns
- Lack of empathy or communication from management after a resident's death
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since many people describe this facility as a cozy and community-oriented atmosphere, what kind of social activities or group outings do you host to keep residents connected?
- 2How does the management team ensure that families are kept closely informed and supported, especially during difficult transitions or after a resident passes away?
- 3With the high ratings for your staff's friendliness, how do you ensure that this level of personal care remains consistent across all shifts?
- 4Can you walk me through the protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 5How do you approach the billing and pricing structure to ensure families feel they are receiving great value for the care provided?
- 6What steps is the facility taking to address the recent state violations and continue improving your health inspection outcomes?
Personalized based on this facility's data
Key Review Excerpts
“My mother is living here in the care facility at 103 years of age. She was in one of the facility's self living apartments before that. It has been a wonderful place for her to live.”
“Not once did anyone from the office stop by to offer condolences or give any kind of direction about the house. We had to initiate any kind of contact. That gives the impression that all they care about is getting their huge amounts of money!”
“A great place to visit friends and have a good Saturday meal”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
United Presbyterian Home has significant recurring deficiencies across multiple care areas, with families filing at least one complaint about accident prevention that prompted an inspection. The facility struggles most with fire safety systems, accident prevention, resident communication requirements, and food safety standards. While all violations show correction dates, concerning patterns persist - particularly accident hazards appearing in three separate surveys and fire safety issues recurring across multiple inspections, suggesting ongoing operational challenges.
Jul 17, 2025Routine2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 28, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 14, 2022Routine18
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Jun 10, 2021Routine2
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Aug 25, 2025InspectionClean
Fed violations: 0, State violations: 0
Jul 17, 2025InspectionClean
Fed violations: 2, State violations: 0
Sep 17, 2024InspectionClean
Fed violations: 0, State violations: 0
Aug 22, 2024InspectionClean
Fed violations: 1, State violations: 0
Dec 15, 2023InspectionClean
Fed violations: 0, State violations: 0
Nov 28, 2023InspectionClean
Fed violations: 3, State violations: 0
Nov 23, 2022InspectionClean
Fed violations: 0, State violations: 0
Oct 3, 2022InspectionClean
Fed violations: 1, State violations: 0
Ownership & Operations
Who Operates This Facility
United Presbyterian Home
nonprofit
Ownership & Management
Owners
United Presbyterian Home
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit uphome.org
Medicare data downloads
Original nursing home datasets
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