United Helpers Canton Nursing Home
Strong Medicare quality ratings; families often praise compassionate care noted by some long-term families. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
While one family member reports a positive experience, the recurring reports of neglect, hygiene issues, and lack of empathy are significant red flags. If you consider this facility, we strongly recommend conducting unannounced visits and speaking directly with current residents' families to verify if these staffing and care concerns have been addressed.
Google Reviews
Google Reviews
9 reviews on Google“United Helpers Canton Nursing Home receives highly polarized feedback, with several families reporting serious concerns regarding staff empathy, hygiene standards, and communication. While one long-term family member praises the facility for compassionate care, multiple other reviewers describe instances of neglect, lack of consent regarding personal care, and unprofessional behavior from staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care noted by some long-term families
- Consistent presence of dedicated family advocates
Concerns
- Lack of empathy and unprofessional staff behavior (mentioned by 3 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 2 reviewers)
- Staffing shortages or slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some families mention how dedicated the family advocates are here; how often can we expect regular updates regarding our loved one's care?
- 2What specific protocols do you have in place to ensure consistent hygiene and personal care assistance for all residents throughout the day?
- 3How does the facility manage staffing during busy periods to ensure that response times for call bells remain quick?
- 4Can you tell me more about the daily activities and social engagement programs available for residents to keep them active?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
- 6What steps are being taken to enhance the cleanliness of the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“I have seen nothing but care and compassion. Each patient is treated with respect and patience.”
“While in Birch, he was never showered or thoroughly washed up each day/ night, no one came when he pushed help button so often had accidents so they put him in a diaper without consent.”
“My grandmother witnessed an aide and kitchen staff member abusing a 90 year old woman on September 9th 2022.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
United Helpers Canton Nursing Home shows recurring deficiencies across building safety systems, with fire safety and electrical equipment issues appearing in all three surveys from 2019 to 2024. The facility also had problems with medication management and maintaining a safe living environment that have persisted over time. While all deficiencies have correction dates, the pattern of repeated safety system violations suggests ongoing maintenance challenges that families should discuss during visits.
Aug 9, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jun 9, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jun 28, 2019Routine7
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
United Helpers Canton Nursing Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit unitedhelpers.org
Medicare data downloads
Original nursing home datasets
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