Maplewood Assisted Living
Reviewer concerns include lack of empathy and rude staff behavior (mentioned by 3 reviewers) — investigate before committing.
based on 9 Google reviews
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What this means for your family
While one family member has had a positive long-term experience, the recurring pattern of staff rudeness and neglect regarding hygiene is deeply concerning. If you choose this facility, you must closely monitor daily hygiene routines and ensure all care changes are performed with explicit consent.
Google Reviews
Google Reviews
9 reviews on Google“Families should exercise extreme caution, as multiple reviewers report serious issues regarding lack of empathy, staff rudeness, and neglectful care practices such as improper hygiene and use of incontinence products without consent. While one long-term family member praised the compassion of the staff, the prevalence of reports regarding unsympathetic treatment and physical neglect is significant.”
Quality Themes
Tap a score for detailsStrengths
- Respectful treatment of some residents
- Compassionate care noted by specific long-term family member
Concerns
- Lack of empathy and rude staff behavior (mentioned by 3 reviewers)
- Neglect regarding hygiene and use of diapers without consent (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed some families have shared lovely stories about the compassionate care here; how do you personally ensure that every resident feels truly respected and heard by the team?
- 2Could you walk us through your specific protocols for maintaining high standards of personal hygiene and dignity during daily care routines?
- 3What steps does the facility take to ensure clear and consistent communication between the staff and family members regarding a resident's well-being?
- 4How does the team manage medical emergencies or sudden changes in health during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6Since this is a close-knit community of 48, how do you ensure that each resident's unique preferences and personality are integrated into their care plan?
Personalized based on this facility's data
Key Review Excerpts
“I can only say that with my father here for the third time in 8 years, and me here a good 12 hours a day, I have seen nothing but care and compassion. Each patient is treated with respect and patience.”
“While in Birch, he was never showered or thoroughly washed up each day/ night, no one came when he pushed help button so often had accidents so they put him in a diaper without consent.”
“They put diapers on him without his consent. He was so upset.I cried. Staff needs empthatic training.”
Ownership & Operations
Who Operates This Facility
United Helpers Canton Nursing Home, INC
for profit
Contact
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Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.