Union Post Acute
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 81 Google reviews
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What this means for your family
This facility's physical and occupational therapy departments are highly regarded and frequently cited as the reason for successful patient recovery. However, families must be extremely vigilant regarding daily nursing care; multiple reviewers have reported severe neglect and slow response times. We strongly recommend visiting at irregular hours and maintaining frequent, direct contact with the nursing station to ensure your loved one's basic needs are met.
Google Reviews
Google Reviews
81 reviews on Google“Union Post Acute receives highly polarized reviews, with many patients praising the physical and occupational therapy teams for successful recovery outcomes. However, a significant number of family members and patients report critical failures in basic care, including long wait times for assistance, hygiene neglect, and poor communication from staff. Prospective families should be aware of the stark contrast between the facility's effective rehab services and the recurring complaints regarding daily nursing care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Helpful and professional case management
- Welcoming, family-like atmosphere
- Successful post-hospital rehabilitation outcomes
Concerns
- Neglect and hygiene issues (soiled linens, lack of bathing) (mentioned by 6 reviewers)
- Slow or non-existent response to call buttons (mentioned by 4 reviewers)
- Incompetent or rude nursing and support staff (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those rehabilitation goals into a resident's daily routine?
- 2I noticed that responsiveness is a priority for families; could you walk me through your current process for monitoring and answering call buttons to ensure residents get timely assistance?
- 3Maintaining high hygiene standards is very important to us—what are your specific protocols for daily room cleaning and ensuring residents receive consistent assistance with bathing?
- 4I appreciate that you are active in responding to feedback online; how do you use that communication channel to address family concerns and keep us updated on our loved one's care?
- 5With a 2-star CMS staffing rating, what steps are you taking to ensure that your nursing team has the support they need to provide attentive, high-quality care to all 88 residents?
- 6Since medication management is a key part of daily health, could you explain how you track and verify that medications are administered accurately and on time?
Personalized based on this facility's data
Key Review Excerpts
“The therapy in Union saved my life. I will be discharged home tomorrow, better than how I admitted.”
“Apparently they are short staffed as in she laid in her on feces for several hours. She had pushed the button several times. This has happened more than once in her stay.”
“Everyday is not picture perfect, but at the end of the day , I still call Union Post Acute HOME.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Union Post Acute shows concerning patterns with recent widespread deficiencies across medication management, care planning, and food safety, plus one complaint-triggered investigation regarding failure to properly report suspected abuse or neglect. The facility had 11 deficiencies in January 2025 alone, indicating systemic issues with basic care standards, though all violations have been reportedly corrected by the provider.
Jan 17, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 10, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Ownership & Operations
Who Operates This Facility
Union Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 2 of 260 (Best)
Ownership & Management
Owners
Sc Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit unionpostacute.com
Medicare data downloads
Original nursing home datasets
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