Ellen Sagar Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
While some families report positive experiences with end-of-life and rehab care, the recent trend of reviews highlights significant concerns regarding facility maintenance, medication safety, and hygiene. We strongly recommend that families conduct an in-person tour during off-peak hours to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
25 reviews on Google“Ellen Sagar Nursing Center receives highly polarized feedback, with some families praising the care provided during end-of-life or rehab stays, while others report serious concerns regarding hygiene and medical errors. Reviewers frequently mention that the facility appears aged and in need of physical upgrades. Prospective families should be aware of reports regarding inconsistent staffing levels and potential lapses in routine medical monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation services
- Compassionate end-of-life care
- Responsive communication during specific medical incidents
Concerns
- Inadequate hygiene and bathing frequency (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Medical errors and lack of preventative care (e.g., untreated UTIs) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2Can you walk me through the facility's routine for hygiene and bathing, and how do you monitor that these essential needs are being met consistently for every resident?
- 3Given the recent focus on medication management and preventative care, what extra steps is your nursing team taking to monitor for and quickly address common issues like urinary tract infections?
- 4I noticed your team has been responsive during specific medical incidents; could you explain how that communication process works so families stay informed during urgent situations?
- 5What does a typical daily activity schedule look like for residents to ensure they stay engaged and active throughout the week?
- 6How does your leadership team approach addressing feedback or concerns raised by families to ensure improvements are actually implemented?
Personalized based on this facility's data
Key Review Excerpts
“My husband Tommy Robertson is a resident there. They are taking very good care of him. I appreciate all they do for him!”
“The facility did a great job caring for my step mother until her passing. The family will forever be grateful!”
“Horrible place! Gave my mother the wrong medication, thank goodness it was nothing that would interact with her own medications that she was also given.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies in maintaining safe, clean environments and resident rights, with families filing at least one complaint about accident hazards. Problems with cleanliness and environmental safety have persisted across multiple surveys from 2021 to 2025, though the facility has corrected each issue when cited. Additional concerns include care planning, infection control, and pharmacy services, suggesting ongoing operational challenges that families should discuss during visits.
Mar 7, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 4, 2023Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jun 4, 2021Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Ellen Sagar Nursing Center
government
Ownership & Management
Owners
Spartanburg Regional Health Services District INC
Owner · Organization
Apella Health Management INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit spartanburgregional.com
Medicare data downloads
Original nursing home datasets
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