Twin View Health and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 46 Google reviews
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What this means for your family
While the therapy department has historically been a strength, the facility has seen a sharp decline in care standards recently. Families should conduct an unannounced visit to check for cleanliness and observe staff-to-resident interactions, specifically paying attention to the condition of linens and resident hygiene.
Google Reviews
Google Reviews
46 reviews on Google“Twin View Health and Rehab receives highly polarized feedback, with many positive reviews from years past contrasting sharply with recent, severe complaints regarding hygiene and staffing. While some families appreciate the therapy programs and friendly individual staff members, recent reports highlight significant concerns about cleanliness, including persistent odors and failure to assist residents with basic hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Friendly and helpful individual staff members
- Responsive communication for family check-ins
Concerns
- Poor hygiene and sanitation (unwashed residents, soiled linens) (mentioned by 3 reviewers)
- Persistent unpleasant odors (urine, mold) (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the physical therapy programs being such a highlight for many families, could you tell me more about how you customize therapy plans for new residents?
- 2I noticed some families have appreciated the communication during check-ins; what is your preferred method for keeping us updated on our loved one's daily well-being?
- 3Could you walk me through your daily cleaning and laundry schedule to ensure that linens and personal hygiene are managed consistently for every resident?
- 4What specific steps is the facility taking to address recent staffing levels and ensure there is always enough support for the residents' needs?
- 5How does the nursing team handle medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily social activities or group outings do you have planned to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The smell of urine and musty moldy smell the second I walked into the building gave me a headache. We walked into my grandpas room and they had 2 other patients in a tiny room. It also smelt like poop.”
“My love one care is not at a 4 or 5 care level. He doesn't get the proper care because the facility is short staff. The facility is very clean. Since I complained about my love one care ,about him not being washed, bed linen is not being change.”
“Amazing therapy programs at Twin View. Helen, Tiffany, and Wendy are wonderful to work with.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Twin View Health and Rehab shows recurring issues across all three surveys, primarily with fire safety systems, food handling and storage, and emergency preparedness. The facility has had repeated problems with fire alarm maintenance, sprinkler system inspections, and food safety protocols spanning from 2020 to 2024. While all deficiencies show correction dates, the pattern of similar violations reoccurring suggests ongoing challenges with maintaining consistent safety standards.
Dec 10, 2025Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 21, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 13, 2022Routine8
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Twin View Health and Rehab
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 2.5/5 · Rank 30 of 40 (Worst)
Ownership & Management
Owners
Gbd LLC
Owner · Organization
Barres, LLC
Owner (parent company) · Organization
T and C Capital Assets, LLC
Owner (parent company) · Organization
Windward Health Partners LLC
Owner (parent company) · Organization
Crino, Bryan
Owner (parent company)
Feuer, Scott
Owner (parent company)
Lindeman, Stuart
Owner (parent company)
Passero, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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