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Nursing HomeMedicaid Top Rated

Twin Falls Transitional Care of Cascadia

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

674 Eastland Drive, Twin Falls, ID 83301116 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 97 Google reviews

5
4
3
2
1
Twin Falls Transitional Care of Cascadia Nursing Home in Twin Falls, ID — Street View
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What this means for your family

This facility's strong rehab therapy team makes it a solid choice for post-surgery recovery. However, families should be aware of potential communication gaps and should ask specifically about the facility's process for handling family inquiries and updates, as multiple reviewers noted difficulty reaching staff.

Google Reviews

Google Reviews

97 reviews on Google
Twin Falls Transitional Care of Cascadia receives highly polarized feedback, with many families praising the dedicated therapy team and compassionate nursing staff, while others report serious concerns regarding neglect, unprofessional behavior, and poor communication. While recent reviews highlight a strong, patient-centered culture, older and some critical reviews describe significant issues with staffing responsiveness and the quality of daily care. Families should be aware that while the facility is frequently recommended for rehabilitation, there are recurring reports of difficulty reaching staff by phone and inconsistent care standards.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean8.0Activities5.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Compassionate and attentive nursing and CNA staff
  • Strong management and leadership focus
  • Patient-centered and professional atmosphere

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Reports of neglect and unprofessional conduct by specific nursing staff (mentioned by 4 reviewers)
  • Inconsistent quality of food and dining experience (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(5)'19(18)'21(5)'23(51)'25(12)'26(13)

Distribution · 136 analyzed

5
113
4
6
3
0
2
7
1
10
32 reviews posted between Aug 14, 2023Aug 18, 2023 · 32 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the focus on physical and occupational therapy here, how are these sessions integrated into a resident's daily routine to ensure they stay active?
  • 2I noticed the staffing rating is lower than other metrics; could you explain how you manage staff coverage to ensure consistent, high-quality care for all 116 residents?
  • 3Communication is very important to our family; what is the best way for us to stay in touch with the nursing team, and how do you handle updates regarding a resident's condition?
  • 4We’ve heard great things about your leadership team, but how do you address and resolve concerns if a family member feels that a staff interaction didn't meet your facility's professional standards?
  • 5What steps are you taking to improve the dining experience and ensure that meal times are consistent and enjoyable for the residents?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying the family immediately?

Personalized based on this facility's data


Key Review Excerpts

The facility isn’t the newest but that means nothing when the staff are remarkable.

Family member · 2024★★☆☆☆

The care and dedication of staff, support for family and the ability to be there during a tough family time. meant the world to me during the loss of my dear mom.

Memory care family member · 2023★★★★★

I SURE WOULD BE HAPPY IF SOMEONE WOULD ANSWER THE PHONES OR MESSAGES, THOUGH! About the only time I can anyone to respond to my calls is if I bug the nurse.

Long-term resident's family · 2022★★★★★
Source: 97 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility40.0%
Worse than Avg
Here
40.0%
US
12.1%
ID
14.4%
Twin falls
13.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility30.2%
Mixed vs Avgs
Here
30.2%
US
15.5%
ID
20.1%
Twin falls
32.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
19.5%
ID
16.3%
Twin falls
21.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
ID
96.9%
Twin falls
92.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.6%
Better than Avg
Here
16.6%
US
19.4%
ID
22.6%
Twin falls
17.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
15.3%
ID
17.6%
Twin falls
17.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
ID
90.6%
Twin falls
90.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.9%
Mixed vs Avgs
Here
81.9%
US
79.8%
ID
86.5%
Twin falls
89.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
ID
1.7%
Twin falls
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.8)
10 complaint-triggered

This facility has concerning patterns with 39 deficiencies across three years, including 10 complaint-triggered issues where families reported problems. Recurring deficiencies span care assessment and planning, medication management, and resident safety across all three surveys, suggesting persistent operational challenges. While all issues show correction dates, the facility's most recent 2025 survey included multiple complaint-driven deficiencies in critical areas like medication errors and resident rights, indicating ongoing care quality concerns that warrant careful consideration.

Jun 12, 2025Complaint
10
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 12, 2025Routine
4
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Jul 5, 2024Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Apr 1, 2019Routine
16
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Twin Falls Transitional Care of Cascadia

Organization Type

for profit

Chain Affiliation

Chain Name

Cascadia Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 3.2/5 · Rank 1 of 43 (Best)

Ownership & Management

Owners

Cascadia Idaho Operations LLC

Owner · Organization

Cascadia Hc Group LLC

Owner (parent company) · Organization

Cascadia Healthcare LLC

Owner (parent company) · Organization

Cascadia Holdco LLC

Owner (parent company) · Organization

Hammond, Owen

Owner (parent company)

Laforte, Stephen

Owner (parent company)

Nelson, Timothy

Owner (parent company)

Key personnel

Timberline Ohi Tenant LLC5% or Greater Security InterestWhite Oak Healthcare Finance LLC5% or Greater Security InterestCascadia Services LLCManagerDopp, MatthewManagerHammond, OwenManager
Source: Medicare provider data

Contact

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References & Resources

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