Serenity Transitional Care
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 39 Google reviews

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What this means for your family
This facility is highly regarded for its physical therapy and nursing care, making it a strong candidate for post-surgery recovery. However, families should be proactive about requesting regular care meetings, as some reviewers have noted challenges with communication and discharge planning.
Google Reviews
Google Reviews
39 reviews on Google“Serenity Transitional Care receives strong praise for its rehabilitation services, with many families noting that the physical therapy team is highly effective at helping patients regain mobility. While the facility is frequently described as clean and welcoming, some families have reported significant issues with communication and discharge coordination, particularly regarding the lack of updates on patient care plans.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and welcoming environment
- Attentive and compassionate nursing and CNA staff
- Strong focus on patient-centered care
Concerns
- Poor communication and lack of updates regarding patient status (mentioned by 2 reviewers)
- Disorganized discharge planning and lack of family notification (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to regain their independence?
- 2How does the nursing team ensure that family members are kept updated on a resident's daily health status and any changes in their condition?
- 3What is the process for coordinating discharge planning, and how involved are family members in those transitions?
- 4Can you describe what a typical day looks like for residents in terms of social activities and community engagement?
- 5In the event of a medical emergency during the night or over the weekend, what is the protocol for notifying the family?
- 6We noticed the facility is very clean and well-maintained; how often are the resident rooms and common areas deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff including the CNAs were AWESOME ALSO. The food was very delicious. Overall I was taken CARE of by an AWESOME group of very caring people.”
“She received excellent care, everyone was so kind, helpful and patient. She got OT and PT that helped her get back on her feet. The office staff was so helpful and patient with us as we navigated our way through this experience.”
“Hard to get any information after the first few days. We were told we would have a care meeting before my dad was released but he went home without us even being notified.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 7 deficiencies, including serious concerns about accident prevention, resident dignity, and medication management. The facility shows recurring problems with fire safety systems, building maintenance, and pharmacy services across all three surveys. While all violations have correction dates, the pattern of repeated issues in core safety areas suggests ongoing operational challenges that families should discuss during visits.
May 1, 2025Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 1, 2025Routine7
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Jul 11, 2024Routine7
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Services Deficiencies
Have an externally vented heating system.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
May 10, 2019Routine14
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Construction Deficiencies
Use approved construction type or materials.
Ownership & Operations
Who Operates This Facility
Serenity Transitional Care
for profit
Chain Affiliation
Tanabell Health Services
5 facilities nationwide
Ownership & Management
Owners
Serenity Rehabilitation and Care Center, LLC
Owner · Organization
Bell, Jamie
Owner
Bell Property Management, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit tanabell.com
Medicare data downloads
Original nursing home datasets
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