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Nursing HomeMedicaid

Serenity Transitional Care

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

1134 Cheney Dr West, Twin Falls, ID 8330160 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 39 Google reviews

5
4
3
2
1
Serenity Transitional Care Nursing Home in Twin Falls, ID — Street View
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What this means for your family

This facility is highly regarded for its physical therapy and nursing care, making it a strong candidate for post-surgery recovery. However, families should be proactive about requesting regular care meetings, as some reviewers have noted challenges with communication and discharge planning.

Google Reviews

Google Reviews

39 reviews on Google
Serenity Transitional Care receives strong praise for its rehabilitation services, with many families noting that the physical therapy team is highly effective at helping patients regain mobility. While the facility is frequently described as clean and welcoming, some families have reported significant issues with communication and discharge coordination, particularly regarding the lack of updates on patient care plans.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities8.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean, well-maintained, and welcoming environment
  • Attentive and compassionate nursing and CNA staff
  • Strong focus on patient-centered care

Concerns

  • Poor communication and lack of updates regarding patient status (mentioned by 2 reviewers)
  • Disorganized discharge planning and lack of family notification (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(4)'22(1)'24(11)'26(13)

Distribution · 42 analyzed

5
27
4
3
3
1
2
2
1
9

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to regain their independence?
  • 2How does the nursing team ensure that family members are kept updated on a resident's daily health status and any changes in their condition?
  • 3What is the process for coordinating discharge planning, and how involved are family members in those transitions?
  • 4Can you describe what a typical day looks like for residents in terms of social activities and community engagement?
  • 5In the event of a medical emergency during the night or over the weekend, what is the protocol for notifying the family?
  • 6We noticed the facility is very clean and well-maintained; how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff including the CNAs were AWESOME ALSO. The food was very delicious. Overall I was taken CARE of by an AWESOME group of very caring people.

Rehab patient · 2024★★★★★

She received excellent care, everyone was so kind, helpful and patient. She got OT and PT that helped her get back on her feet. The office staff was so helpful and patient with us as we navigated our way through this experience.

Long-term resident's family · 2024★★★★★

Hard to get any information after the first few days. We were told we would have a care meeting before my dad was released but he went home without us even being notified.

Long-term resident's family · 2020☆☆☆☆
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
87%
Registered nurses for medical care
Total Nursing
3.79hrs
93%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility37.9%
Worse than Avg
Here
37.9%
US
15.3%
ID
17.6%
Twin falls
11.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
12.1%
ID
14.4%
Twin falls
22.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.7%
Mixed vs Avgs
Here
26.7%
US
15.5%
ID
20.1%
Twin falls
33.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
ID
96.9%
Twin falls
92.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.0%
Mixed vs Avgs
Here
16.0%
US
14.4%
ID
16.6%
Twin falls
9.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.5%
Mixed vs Avgs
Here
16.5%
US
19.5%
ID
16.3%
Twin falls
23.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
ID
90.6%
Twin falls
91.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.3%
Better than Avg
Here
90.3%
US
79.8%
ID
86.5%
Twin falls
86.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
ID
1.7%
Twin falls
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (8.8)
7 complaint-triggered

Families have filed complaints triggering 7 deficiencies, including serious concerns about accident prevention, resident dignity, and medication management. The facility shows recurring problems with fire safety systems, building maintenance, and pharmacy services across all three surveys. While all violations have correction dates, the pattern of repeated issues in core safety areas suggests ongoing operational challenges that families should discuss during visits.

May 1, 2025Complaint
7
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 1, 2025Routine
7
0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

Jul 11, 2024Routine
7
0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0522Potential for harm · PatternCorrected

Services Deficiencies

Have an externally vented heating system.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

May 10, 2019Routine
14
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Serenity Transitional Care

Organization Type

for profit

Chain Affiliation

Chain Name

Tanabell Health Services

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Serenity Rehabilitation and Care Center, LLC

Owner · Organization

Bell, Jamie

Owner

Bell Property Management, LLC

Owner (parent company) · Organization

100%

Key personnel

Bell, JamieOfficer / DirectorBell, TroyOfficer / DirectorBell, JamieOfficer / DirectorSerenity Rehabilitation and Care Center, LLCManagerTanabell Health Services, INC.Manager
Source: Medicare provider data

Contact

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References & Resources

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