Tuscany Gardens
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 65 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 8.0)
Bottom 25% in OH · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
Tuscany Gardens is highly regarded for its physical therapy and cleanliness, making it a strong contender for short-term rehab. However, families should be proactive in requesting regular updates from management, as some reviewers have noted challenges with communication and responsiveness during administrative transitions.
Google Reviews
Google Reviews
65 reviews on Google“Tuscany Gardens is frequently praised for its clean, welcoming environment and a dedicated therapy team that many families credit for successful post-hospital recoveries. While many reviewers highlight the compassionate and attentive nursing staff, some families have raised concerns regarding inconsistent communication, administrative transparency, and potential understaffing during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Consistently clean and well-maintained facility
- Compassionate and attentive nursing/STNA staff
- Helpful administrative support for admissions and billing
Concerns
- Understaffing leading to neglect or slow response times (mentioned by 3 reviewers)
- Poor communication from management and nursing leadership (mentioned by 2 reviewers)
- Lack of transparency regarding bed availability and admission criteria (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy are noted strengths here, how are these sessions integrated into a resident's daily routine to ensure consistent progress?
- 2With 18 recent state violations and a 2-star CMS health inspection rating, what specific steps is the leadership team taking to address these findings and improve oversight?
- 3Families sometimes express concern about response times; what is the facility's current protocol for ensuring residents receive timely assistance when they use their call lights?
- 4How does the management team facilitate proactive communication with families regarding changes in a resident's care plan or health status?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you ensure these programs remain consistent despite staffing fluctuations?
- 6In the event of a medical emergency, what is the specific process for stabilizing a resident and communicating that situation to their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aids are caring, sweet and attentive. Lisa, in the business office went above and beyond to help me understand and navigate an affordable path for my Uncle's care.”
“The facility is always clean and the staff is wonderful with her. She is well cared for.”
“The Director of Nursing would not even say hello, and Brian the administrator never did introduce himself... Upon admission he walked into the nursing home and within weeks was wheelchair bound, of course blaming short staff and covid.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tuscany Gardens has a concerning pattern of repeated deficiencies across multiple care areas, with families filing 8 complaints that triggered federal investigations. The facility consistently struggles with basic care quality, resident rights protection, and safety measures across all surveys from 2022-2025. Recurring issues include inadequate daily care assistance, medication management problems, and abuse prevention failures, with some problems like electrical safety and infection control appearing in multiple surveys despite reported corrections.
Mar 13, 2026Complaint4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 24, 2025Routine19
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jul 24, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jun 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 12, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
May 6, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Tuscany Gardens
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 54 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit tuscany-gardens.net
Medicare data downloads
Original nursing home datasets
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