Tupelo Community Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 6)
- High staff turnover (60%)
- High RN turnover (60%)
Bottom 25% in MS · Below recommended RN staffing · Worst in NORBERT BENNETT & DONALD DENZ chain · $62,606 in fines
What this means for your family
While recent reviews suggest a positive, active environment, the facility has a history of serious complaints regarding hygiene and medical oversight. We strongly recommend that you visit during off-hours to observe staff response times and verify the cleanliness of the living areas yourself before making a decision.
Google Reviews
Google Reviews
61 reviews analyzed“Tupelo Community Care Center receives highly polarized feedback, with many families praising the facility as a caring, family-like environment while others report severe neglect and unprofessional conduct. While recent reviews highlight improvements in atmosphere and staff friendliness, recurring complaints regarding hygiene, inadequate bathing schedules, and poor communication persist. Families should be aware that experiences appear to vary significantly depending on the specific staff members involved and the timing of care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing staff
- Active and engaging activities program
- Helpful and responsive social workers
- Homelike, welcoming atmosphere
Concerns
- Inadequate hygiene and infrequent bathing (mentioned by 5 reviewers)
- Rude or dismissive staff communication (mentioned by 6 reviewers)
- Understaffing leading to neglected patient needs (mentioned by 4 reviewers)
- Poor management of patient personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding hygiene and bathing routines, could you walk me through the current process for ensuring residents receive consistent, daily personal care?
- 2I noticed the facility has had some challenges with communication; what specific steps is management taking to ensure families receive timely and respectful updates about their loved ones?
- 3With the current staffing levels, how do you ensure that residents' individual needs for assistance are met promptly throughout the day and night?
- 4I read that many residents enjoy the activities program here; could you tell me more about the upcoming social calendar and how you encourage participation for those who might be more reserved?
- 5What protocols are in place to ensure that a resident’s personal belongings are tracked, protected, and kept organized during their stay?
- 6Regarding medication management, what systems do you have in place to ensure accuracy and safety for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My mom is currently doing rehab at this facility. She and I are both happy with the care she is receiving. The staff and administrators have been very helpful and caring.”
“My Grandmother has been at this facility for years and she loves it! She initially went for just rehab and did not want to leave. She adores the staff there and they adore her.”
“My mother was there for 2 weeks and she almost died.. .her sugar bottom out to 32 .and the she asperated in food she was trying to eat to bring her sugar up ..she currrently still in the hospital with collapse lung and sugar issue”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with families filing complaints (10 out of 37 deficiencies were complaint-triggered), including serious issues with abuse protection that remain uncorrected. Care planning and resident assessment problems appear repeatedly across multiple surveys from 2023 to 2025, along with persistent infection control and safety hazard issues. While the facility has correction dates for all deficiencies, the pattern of recurring problems in core care areas suggests systemic challenges that may impact resident safety and quality of care.
Dec 11, 2025Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 11, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Keep all essential equipment working safely.
Sep 11, 2024Complaint6
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 9, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 18, 2023Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Federal Penalties
Fine
Dec 11, 2025
$19,135
Payment Denial
Feb 18, 2025
4-day denial
Fine
Feb 18, 2025
$34,047
Fine
Sep 11, 2024
$5,171
Fine
Sep 11, 2024
$5,171
Fine
Sep 11, 2024
$5,171
Fine
Aug 9, 2023
$13,046
Ownership & Operations
Who Operates This Facility
Tupelo Community Care Center
nonprofit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 19 of 29 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit tupeloccc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.