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Nursing HomeMedicaid Investigative

Tupelo Community Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1901 Briar Ridge Road, Tupelo, MS 38804120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 61 Google reviews

5
4
3
2
1
Tupelo Community Care Center Nursing Home in Tupelo, MS — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (8 vs median 6)
  • High staff turnover (60%)
  • High RN turnover (60%)

Bottom 25% in MS · Below recommended RN staffing · Worst in NORBERT BENNETT & DONALD DENZ chain · $62,606 in fines

Source: Medicare data

What this means for your family

While recent reviews suggest a positive, active environment, the facility has a history of serious complaints regarding hygiene and medical oversight. We strongly recommend that you visit during off-hours to observe staff response times and verify the cleanliness of the living areas yourself before making a decision.

Google Reviews

Google Reviews

61 reviews analyzed
Tupelo Community Care Center receives highly polarized feedback, with many families praising the facility as a caring, family-like environment while others report severe neglect and unprofessional conduct. While recent reviews highlight improvements in atmosphere and staff friendliness, recurring complaints regarding hygiene, inadequate bathing schedules, and poor communication persist. Families should be aware that experiences appear to vary significantly depending on the specific staff members involved and the timing of care.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean3.0Activities9.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Warm, compassionate nursing staff
  • Active and engaging activities program
  • Helpful and responsive social workers
  • Homelike, welcoming atmosphere

Concerns

  • Inadequate hygiene and infrequent bathing (mentioned by 5 reviewers)
  • Rude or dismissive staff communication (mentioned by 6 reviewers)
  • Understaffing leading to neglected patient needs (mentioned by 4 reviewers)
  • Poor management of patient personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(5)'23(5)'25(25)

Distribution

5
32
4
4
3
1
2
2
1
22
23 reviews posted between Jan 16, 2025Jan 23, 2025 · 20 were 5-star
11 reviews posted between Jan 19, 2025Jan 23, 2025 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding hygiene and bathing routines, could you walk me through the current process for ensuring residents receive consistent, daily personal care?
  • 2I noticed the facility has had some challenges with communication; what specific steps is management taking to ensure families receive timely and respectful updates about their loved ones?
  • 3With the current staffing levels, how do you ensure that residents' individual needs for assistance are met promptly throughout the day and night?
  • 4I read that many residents enjoy the activities program here; could you tell me more about the upcoming social calendar and how you encourage participation for those who might be more reserved?
  • 5What protocols are in place to ensure that a resident’s personal belongings are tracked, protected, and kept organized during their stay?
  • 6Regarding medication management, what systems do you have in place to ensure accuracy and safety for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

My mom is currently doing rehab at this facility. She and I are both happy with the care she is receiving. The staff and administrators have been very helpful and caring.

Rehab patient's family · 2023☆☆☆☆

My Grandmother has been at this facility for years and she loves it! She initially went for just rehab and did not want to leave. She adores the staff there and they adore her.

Long-term resident's family · 2022★★★★★

My mother was there for 2 weeks and she almost died.. .her sugar bottom out to 32 .and the she asperated in food she was trying to eat to bring her sugar up ..she currrently still in the hospital with collapse lung and sugar issue

Long-term resident's family · 2022☆☆☆☆
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
15.4%
MS
22.1%
Lee
16.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.4%
MS
21.1%
Lee
17.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
MS
1.6%
Lee
3.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MS
95.6%
Lee
95.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.2%
Better than Avg
Here
15.2%
US
15.3%
MS
21.4%
Lee
15.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.5%
MS
24.0%
Lee
21.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
MS
88.5%
Lee
88.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
79.7%
MS
84.6%
Lee
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
MS
2.7%
Lee
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
6penalties
Above state avg (6.7)
10 complaint-triggered
$62,606 in fines

This facility has significant ongoing problems with families filing complaints (10 out of 37 deficiencies were complaint-triggered), including serious issues with abuse protection that remain uncorrected. Care planning and resident assessment problems appear repeatedly across multiple surveys from 2023 to 2025, along with persistent infection control and safety hazard issues. While the facility has correction dates for all deficiencies, the pattern of recurring problems in core care areas suggests systemic challenges that may impact resident safety and quality of care.

Dec 11, 2025Routine
9
0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0808MinorCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 18, 2025Complaint
1
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 11, 2024Routine
11
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0726ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0924ModerateCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0947ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0908MinorCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Sep 11, 2024Complaint
6
0835ModerateCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 9, 2023Complaint
2
0655Severe

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Severe

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 18, 2023Routine
7
0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0576MinorCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

Federal Penalties

Fine

Dec 11, 2025

$19,135

Payment Denial

Feb 18, 2025

4-day denial

Fine

Feb 18, 2025

$34,047

Fine

Sep 11, 2024

$5,171

Fine

Sep 11, 2024

$5,171

Fine

Sep 11, 2024

$5,171

Fine

Aug 9, 2023

$13,046

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tupelo Community Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Norbert Bennett & Donald Denz

Chain Size

29 facilities nationwide

Chain avg rating: 1.7/5 · Rank 19 of 29 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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