Diversicare of Tupelo
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 6)
- High RN turnover (53%)
Bottom 25% in MS · Below recommended RN staffing · Worst in DIVERSICARE HEALTHCARE chain · $25,016 in fines
What this means for your family
While the physical therapy department is frequently praised, the facility has a recurring pattern of serious neglect regarding basic patient hygiene and medical equipment management. Families should exercise extreme caution and perform frequent, unannounced visits to ensure their loved one's medical and personal care needs are being met.
Google Reviews
Google Reviews
49 reviews analyzed“Diversicare of Tupelo receives highly polarized feedback, with a significant number of reviewers reporting severe neglect, including missed medical treatments, hygiene failures, and lack of responsiveness to basic needs. While some families praise the physical therapy department and individual staff members, the facility faces consistent, serious allegations regarding patient safety and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Some individual staff members noted as kind and attentive
- Recent administrative efforts toward improvement
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 5 reviewers)
- Failure to administer critical medications or medical equipment (CPAP, breathing treatments) (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from staff (mentioned by 3 reviewers)
- Development of bedsores due to lack of repositioning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has been working on administrative improvements; what specific changes have been implemented recently to enhance the consistency of communication with families?
- 2Given the importance of medical oversight, could you walk me through your current protocols for ensuring that critical medications and breathing treatments are administered exactly as prescribed?
- 3What is your facility's specific process for monitoring skin integrity and ensuring residents are repositioned frequently to prevent the development of pressure ulcers?
- 4How does your team coordinate to ensure that residents receive timely assistance with personal hygiene and toileting throughout the day and night?
- 5I see that your physical therapy department is highly regarded; how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6What measures are in place to ensure that staff members are alerted and responsive when a resident needs immediate assistance or has an urgent request?
Personalized based on this facility's data
Key Review Excerpts
“My dad stayed here for a week... due to not receiving his supper nor breakfast along with the other patients, sometimes not even getting his breathing treatments.”
“My grandmother was there for rehab... They neglected her while she was there! She’s a dialysis patient and has COPD, and they did not give her breathing treatments and did not put her CPAP machine on her at night while sleeping.”
“While the PT was awesome the room care was lacking! My relative got bedsores while there and absolutely NO care to address it and the workers had to of seen it!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing issues with 49 deficiencies across 8 surveys, including 16 complaint-triggered violations where families reported concerns. The most recurring problems involve resident rights violations, care planning failures, and accident prevention shortcomings. Particularly concerning is a recent abuse protection violation and persistent issues with accident hazards and daily care assistance that appear across multiple surveys spanning 2023-2025. While all deficiencies show correction dates, the pattern suggests systemic quality issues.
Jan 14, 2026Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 14, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 19, 2024Routine17
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Aug 11, 2025
$13,520
Fine
Sep 19, 2024
$3,832
Fine
Sep 19, 2024
$3,832
Fine
Sep 19, 2024
$3,832
Ownership & Operations
Who Operates This Facility
Diversicare of Tupelo
for profit
Chain Affiliation
Diversicare Healthcare
44 facilities nationwide
Chain avg rating: 2.5/5 · Rank 38 of 44 (Worst)
Ownership & Management
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit diversicareoftupelo.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.