Tuckerman Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 160 Google reviews

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What this means for your family
This facility's physical and occupational therapy departments are highly regarded and frequently credited with successful recoveries. However, families should be aware of consistent reports regarding understaffing; it is highly recommended to visit during off-hours and weekends to assess the level of care and responsiveness firsthand.
Google Reviews
Google Reviews
160 reviews on Google“Tuckerman Rehabilitation and Healthcare Center receives high praise for its physical and occupational therapy programs, with many patients reporting successful recovery and improved mobility. However, the facility faces significant, recurring criticism regarding understaffing, slow response times for call buttons, and inconsistent nursing care, particularly during nights and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility environment
- Friendly and compassionate individual staff members
- Efficient and welcoming admissions process
Concerns
- Significant understaffing leading to slow call button response times (mentioned by 9 reviewers)
- Inconsistent hygiene care and delayed assistance with toileting (mentioned by 6 reviewers)
- Poor quality or cold food service (mentioned by 5 reviewers)
- Medication administration delays or errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call buttons?
- 2I noticed that medication management is a focus area for improvement; could you walk me through your current process for ensuring medications are administered accurately and on time?
- 3We understand that dining is an important part of daily life; what steps are you taking to ensure that meals are served at the proper temperature and meet the dietary preferences of residents?
- 4With the facility's strong reputation for physical and occupational therapy, how do you integrate these rehabilitation services into a resident's daily routine?
- 5I see that you engage with feedback online; how does your team use family input to address concerns regarding hygiene and daily toileting assistance?
- 6How do you maintain your high standards for facility cleanliness and maintenance while managing the current staffing challenges?
Personalized based on this facility's data
Key Review Excerpts
“My husband had the good fortune to recover after a delicate surgery at Tuckernan Rehabilitation Center. He just came home able to resume his normal life.”
“The aides were mostly uncaring and treated my mom poorly and with no respect. Repeatedly one hour response times when mom needed her diaper changed.”
“The therapy is very good, the people and the assistants are very kind. The personal is shorter , Izzy, Gertrude excellent people they could use more of them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to recent deficiencies in November and April 2025, including concerns about resident rights, medication management, and response to abuse allegations. The facility shows recurring issues with resident rights protections, medication management, and fire safety across multiple surveys spanning 2018-2025. While all deficiencies have reported correction dates, the pattern of complaint-triggered violations and repeated problem areas in resident rights warrants careful consideration during your visit.
Nov 5, 2025Complaint5
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Apr 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 25, 2021Routine3
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jul 3, 2019Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
May 14, 2018Routine17
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Tuckerman Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 80 (Best)
Ownership & Management
Owners
Quinto Nexgen LLC
Owner · Organization
Skilled Venture LLC
Owner · Organization
Ukr Nexgen LLC
Owner · Organization
Rsbrmk Holdings LLC
Owner (parent company) · Organization
Sk Nexgen Tr
Owner (parent company) · Organization
Tryko Nexgen Holdings LLC
Owner (parent company) · Organization
Uak 2020 Irrv Tr
Owner (parent company) · Organization
Yk Nexgen Tr
Owner (parent company) · Organization
Yr Nexgen Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit tuckermanrehab.com
Medicare data downloads
Original nursing home datasets
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