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Nursing HomeMedicaid Top Rated

Tuckerman Rehabilitation and Healthcare Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

5550 Tuckerman Lane, North Bethesda, MD 2085241 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 160 Google reviews

5
4
3
2
1
Tuckerman Rehabilitation and Healthcare Center Nursing Home in North Bethesda, MD — Street View
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What this means for your family

This facility's physical and occupational therapy departments are highly regarded and frequently credited with successful recoveries. However, families should be aware of consistent reports regarding understaffing; it is highly recommended to visit during off-hours and weekends to assess the level of care and responsiveness firsthand.

Google Reviews

Google Reviews

160 reviews on Google
Tuckerman Rehabilitation and Healthcare Center receives high praise for its physical and occupational therapy programs, with many patients reporting successful recovery and improved mobility. However, the facility faces significant, recurring criticism regarding understaffing, slow response times for call buttons, and inconsistent nursing care, particularly during nights and weekends.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean8.0Activities7.0Meds3.0MemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean and well-maintained facility environment
  • Friendly and compassionate individual staff members
  • Efficient and welcoming admissions process

Concerns

  • Significant understaffing leading to slow call button response times (mentioned by 9 reviewers)
  • Inconsistent hygiene care and delayed assistance with toileting (mentioned by 6 reviewers)
  • Poor quality or cold food service (mentioned by 5 reviewers)
  • Medication administration delays or errors (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.02022(8)4.62023(28)4.12024(15)4.62025(60)4.72026(29)

Distribution · 140 analyzed

5
119
4
3
3
1
2
2
1
15

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call buttons?
  • 2I noticed that medication management is a focus area for improvement; could you walk me through your current process for ensuring medications are administered accurately and on time?
  • 3We understand that dining is an important part of daily life; what steps are you taking to ensure that meals are served at the proper temperature and meet the dietary preferences of residents?
  • 4With the facility's strong reputation for physical and occupational therapy, how do you integrate these rehabilitation services into a resident's daily routine?
  • 5I see that you engage with feedback online; how does your team use family input to address concerns regarding hygiene and daily toileting assistance?
  • 6How do you maintain your high standards for facility cleanliness and maintenance while managing the current staffing challenges?

Personalized based on this facility's data


Key Review Excerpts

My husband had the good fortune to recover after a delicate surgery at Tuckernan Rehabilitation Center. He just came home able to resume his normal life.

Long-term resident's family · 2025★★★★★

The aides were mostly uncaring and treated my mom poorly and with no respect. Repeatedly one hour response times when mom needed her diaper changed.

Rehab patient's family · 2026☆☆☆☆

The therapy is very good, the people and the assistants are very kind. The personal is shorter , Izzy, Gertrude excellent people they could use more of them.

Rehab patient · 2026★★★★★
Source: 160 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.12hrs
OK
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

2

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.6%
Better than Avg
Here
84.6%
US
81.8%
MD
78.7%
Montgomery
73.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.1%
Mixed vs Avgs
Here
73.1%
US
79.7%
MD
80.6%
Montgomery
71.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
MD
1.3%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (18.9)
7 complaint-triggered

Families have filed complaints leading to recent deficiencies in November and April 2025, including concerns about resident rights, medication management, and response to abuse allegations. The facility shows recurring issues with resident rights protections, medication management, and fire safety across multiple surveys spanning 2018-2025. While all deficiencies have reported correction dates, the pattern of complaint-triggered violations and repeated problem areas in resident rights warrants careful consideration during your visit.

Nov 5, 2025Complaint
5
0627Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

Apr 25, 2025Complaint
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 25, 2021Routine
3
0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Jul 3, 2019Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0291Minimal · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

May 14, 2018Routine
17
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0655Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0867Minimal · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tuckerman Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 1 of 80 (Best)

Ownership & Management

Owners

Quinto Nexgen LLC

Owner · Organization

Skilled Venture LLC

Owner · Organization

Ukr Nexgen LLC

Owner · Organization

Rsbrmk Holdings LLC

Owner (parent company) · Organization

Sk Nexgen Tr

Owner (parent company) · Organization

Tryko Nexgen Holdings LLC

Owner (parent company) · Organization

Uak 2020 Irrv Tr

Owner (parent company) · Organization

Yk Nexgen Tr

Owner (parent company) · Organization

Yr Nexgen Tr

Owner (parent company) · Organization

Key personnel

Israel Discount Bank of New York - Idb Bank of York5% or Greater Security InterestDawodu, HakeemManaging Control - Governing BodyGunthorpe, JahiriManaging Control - Governing BodyViroja, YogeshManaging Control - Governing BodyPosen, MindeeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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